Chewing You Out Over The State Of The Pool

, , , | Right | October 16, 2017

(I work reception at a swimming pool.)

Customer: “I want to make a complaint.”

Me: “I am sorry to hear that. What is the problem?”

Customer: “The bottom of the pool is covered in chewing gum. It was like that last week and is still the same!”

(My line manager overhears and apologises profusely for the ‘inexcusable’ state of the pool.)

Customer: “Well, it is disgusting.”

(While the customer was there, I asked my line manager if we had any available staff to get in the pool and investigate. As we were very understaffed that day, I offered to go in early the next day and “dredge” the pool. The customer seemed satisfied with this and left. The next day I got my swimming costume and goggles on and had a good sweep of the pool. What did I find? We had four rows of black tiles on the floor of the pool to denote lanes. They had been there forty years, so had started to chip and discolour. The chips were white and varying sizes, and, yes, they looked like chewing gum that had been trodden in… until you touched it, then you realised it was just tile. I am looking forward to that customer next coming in and complaining, so I can ask him if he has any goggles because I want to show him something.)

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