Checkout Yourself Before You Wreck Yourself

, , , , | Right | November 9, 2019

(It’s 8:30 in the morning on a quiet Monday. Including me and the manager, four people are scheduled to open the front end. One person, however, never shows, so with our eight self-checkouts open and running, we have no regular registers open. A lady comes up to me and hands me her receipt.)

Customer: “Do you see this receipt? Do you see this cart full of items?”

(I look at her cart thinking there is something wrong with her order, but don’t see anything obvious.)

Customer: *rips the receipt out of my hands* “This will be my last trip to [Store]. You have all these registers and only have your self-checkouts open! This is ridiculous! This is not how you run a store; you need to hire more people.”

Me: “We had some call-outs this morning, so we won’t have anyone else come in until nine.”

Customer: “Well, that is just poor managing.”

(With that, she walked off in a huff. The moment her back was turned and she started walking away, I made a face at her and quickly turned away in case she looked back.)

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