Checkout This Not-So-Sweet Sixteen

, , , , , | Right | July 4, 2020

I work in a big chain supermarket in the UK and overhear this far-too-frequent situation. Due to the current lockdown, there is a one-way system in place: the queue of customers waiting at the top end of the checkouts are being directed to either a checkout or the self-service machine.

A woman is in front with a big trolley of shopping and there’s a man behind with a basket. The woman has a scan-as-you-shop device, so my coworker tells her to wait for the scan-as-you-shop till at the self-service area to become free.

My coworker speaks to the second customer in the queue:

Coworker: “Okay, do you want to go to checkout sixteen, please?”

Male Customer: “No, thank you.”

Coworker: “Okay, do you want to go to self-service?”

Male Customer: “No, thanks.”

Coworker: “Then where do you want to go?”

Male Customer: “A normal checkout!”

Coworker: “Checkout sixteen, then, please.”

Male Customer: “Thank you.”

This has become a common occurrence recently.

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