Checkout Girl Has Checked Out

, , , , , | Working | March 31, 2020

(I am 17. I got myself a part-time job, with a shiny new bank account and debit card to go with it, a few months ago. I am only working about four to six hours on a weekend and the pay is low, but as I’ve never had my own money before I fully embrace the opportunity to go shopping whenever I can, so my new bank account doesn’t have much in it! I want a new top and my mum, knowing I’ve pretty much spent my last week’s pay, lends me £20 to get something. I trot off into town early and find a top I like, but it is £5 over budget. No problem, I think; I’ve had people pay with card and cash in my shop before, so I’ll just do that. I go to the checkout. It’s not busy in the shop so there’s no queue, and the girl behind the till is about my age and I’m pretty sure I’ve seen her there before. She rings up the top and tells me the total, £25.)

Me: “Can I pay £20 cash and the rest card, please?”

(The checkout girl repeats the total.)

Me: “Yeah, I’d like to pay £20 in cash, and the rest with my card.”

(The checkout girl looks at me like I’m crazy. I wait patiently, holding the note and my card.)

Checkout Girl: “I don’t know how to do that.”

(I look at her expectantly, thinking she’ll go and get someone who does. She does nothing, still staring at me.)

Me: “Well, can you find someone who does?”

(The checkout girl spun around, huffed and tutted, and stomped away like it was the biggest inconvenience EVER. I stood there in disbelief. Finally, another member of staff appeared, took my money out of my hand, rang through the transaction, and got me to swipe my debit card, all without a single word to me. She then dropped a bag on top of my purchase, leaving me to put the — not even folded — top into the bag myself, and flounced off. I may have only been 17, but I loved my retail job and took great pride in my customer service so I found my treatment there somewhat shocking, and I have not shopped there since!)

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