Check Yourself Before You Check… Yourself…
I work in the tax department for a municipality. One of my tasks in my job is answering the phones. Often, when nearing the end of a phone call, the caller will ask for my name for their call reference notes.
Me: “The amount due as of Monday is [total].”
Caller: “Thank you. And who do I make the check out to?”
Me: “[My Name].”
Caller: *Pauses* “What?”
Me: “Oh! Not [My Name]! [Town]!”
Caller: “Okay, that sounds better.”
Me: “Definitely not [My Name]! I’m sorry, sometimes people ask for my name at the end of the call. The check can be made out to [Town], not [My Name]!”
Caller: *Laughing* “Okay. Well, thank you, [MY NAME]!”
Me: “Thank you! And have a great day!”
Caller: “You, too, [MY NAME]!”
In the nearly ten years of doing this job, I think that’s the first time I told someone to make their check out to me.
Question of the Week
Have you ever met a customer who thought the world revolved around them?