Check The Holodeck

| Huntsville, AL, USA | Extra Stupid, Movies & TV, Technology

(I work at a call center for a satellite TV company.)

Me: “Thank you for calling [Company]. My name is [Name]. How may I help you?”

Customer: “I’m not getting any picture on my TV.”

Me: “I apologize for the inconvenience. I would be happy to try to help you resolve this.”

(After going through some basic troubleshooting for several minutes, I’m finally able to determine that her satellite box isn’t connected to her television.)

Me: “Ma’am, you’ll need to connect your box to your TV in order to see a picture.”

Customer: “You’re lying! I’ve had your service for years. I’ve never had to hook up my TV!”

(This customer had actually only just signed up for service a few days earlier.)

Me: “Ma’am, I’m afraid this company’s equipment has always needed to be connected to a television in order to display a picture.”

Customer: “But I thought the box could make a picture above it – like a hologram or something.”

Me: “Ma’am, if our equipment could do that, we would be charging you a lot more for your programming…”

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