Check Out This Lesson At The Checkout

My wife and I went to an outlet mall in one of our state university towns. We went into a national brand shoe store to look for a pair of casual shoes for me. I found a pair and bought them. The clerk took my cash, gave me the change, bagged the shoes, and left to chat with a coworker, as there was no one else in the store at the time.

Shortly, I returned to the register with a problem with my change. After trying to ignore me, the clerk finally, with eyes rolling, came to find out what I wanted.

Clerk: “Is there something else I can help you with?”

Me: “You gave me the wrong change.”

Clerk: “No, sir. I know I gave you the correct change.”

Me: “No, ma’am, you didn’t.”

This went back and forth a couple more times until I got more forceful.

Me: “No. Let me show you. I still have the change in my hand. The ticket says the shoes cost $60 and coins. I gave you a hundred and the coins and you gave me 3 twenties back.”

Clerk: *Wide-eyed* “Oh, I gave you twenty dollars too much.”

Me: “Yes. You came back to me with a defensive posture before you knew what my problem was. Change your attitude until you find out what is going on with the customer. I know the drawer being short would come out of your pay.”

Clerk: “Yes, that’s right. I’m sorry, but thank you for being honest.”