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Check Out A Book On Listening While You’re There

, , , , | Right | June 1, 2022

At our university library, we have subscription memberships so people who aren’t staff or students can use the library. During lockdown, we aren’t allowed to let these subscription members in. I answer a call.

Me: “[University] library, [My Name] speaking.”

Caller: *Not listening* “Hi. Can I come in to print my vaccine pass?”

Me: “Are you a student or staff member at [University]? Due to the alert level, you have to swipe your [University] card to come in.”

Caller: “Well, I’m a library member.”

I think she means a subscription member.

Me: “I’m sorry, subscription members can’t use the [University] library at the moment, but—”

Caller: *Instantly outraged* “Oh! Oh! So, they were lying on the radio yesterday when they said we could come into the library to print our vaccine passes? Why would they say that?!”

I realise she hasn’t listened to what I said.

Me: “Ah, you can go to the public library and they will print it for you.”

Caller: “Oh. Who are you, then?”

Me: “This is the [University] library.”

I believe I could hear her deflating as she meekly asked me to look up the correct number. Apparently, she didn’t hear me say the name of the university four times.

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