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Check Cabling But Also Check What You’re Saying!

, , , | Right | September 18, 2021

I work tech support for a major ISP. A customer calls because her TV set-top box won’t start up; the message is “check cabling”. Throughout the process, I have to shout to get her attention because she is chatting with roommates. Apparently, they are med students.

Customer: “[Lots of medical information about a patient].”

Me: “Ma’am, what is the TV doing?”

Customer: “[Lots of medical information about a patient].”

Me: “Ma’am, what is the TV doing?”

Customer: *As if I’m being a nuisance* “Still starting.”

Customer: “[Lots of medical information about a patient].”

Me: “Ma’am, what is the TV doing?”

The customer continues violating every privacy law on the books and probably necessitating a few new ones.

Me: “Is the TV starting?”

Customer: *Suddenly very surprised* “It works! What was the problem?”

Me: “When it said, ‘check cabling’… the cable was loose. Have a nice day, ma’am.”

If I ever need a doctor in that city, I think I’ll just die.