Cheapskating Around The Issue

(The store is very popular around Christmas time. We have a general rule not to do price adjustments, particularly on Christmas gifts as they are always marked down after the holidays. A customer hands me a receipt; he has no bags with him.)

Customer: “I’d like to do a price adjustment for these gifts.”

Me: “I’m sorry, sir, but we don’t do price adjustments.”

Customer: “Well, then I’ll return them and buy them back on sale. So give me back the money for them.”

Me: “I can’t give you back money for products that you don’t give back to me.”

Customer: “I’m just going to buy them back for the sale price right away anyway, so just give me the money back!”

Me: “I’m sorry, sir, but without the products, I can’t give you any money back or do a price adjustment. If you bring in the products I will gladly return and resell them to you.”

Customer: “I’ve already given them away! They were Christmas gifts for my family, you idiot!”

Me: “Can you let your family know that you want to take their gifts back so that you can get some money back from them?”

Customer: “What do I look like to you, some kind of cheapskate?!”

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