Cheap-Skating Around The Safety Laws
Caller: “What’s the cheapest vehicle you have available for rent?”
Me: *Checking the computer* “We have a two-door coupe for [price] a day. Did you want to reserve one today?”
Caller: “Yeah, I’ll take it! Is there, like, a passenger limit?”
Me: “There are only seat belts for up to five people.”
Caller: “Is that a strictly enforced rule or like a guideline?”
Me: “Well… it’s really safety and plain common sense not to have passengers riding without seat belts, especially in such a small vehicle. How many passengers do you have?”
Caller: “Well… there are twelve of us total.”
Me: “FOR A COUPE?!”
Yes, I suggested our vans. No, he wasn’t interested. And no, I didn’t book his reservation.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
