Charity Starts At Home And Ends At The Door

, , , | Right | March 27, 2019

(At our thrift store, we take donations of gently-used items and resell them. We are quite popular, often having to limit donations to five bags or boxes of items simply because so much comes through. A woman drives up with a trailer load.)

Coworker: “I’m sorry, ma’am, but we have a limit of five boxes of items, so we won’t be able to take it all today.”

Woman: *immediately angry* “Are you kidding me?!”

Coworker: “I’m afraid not. We get so much stuff that we just can’t take it all. We’re also limiting what we can take.”

Woman: “What do you mean?!”

Coworker: “Well, ma’am, it’s currently July. We can’t take any of that Christmas stuff. We don’t have the shelf space to store it for the next five or six months. We also can’t take disassembled furniture or gas-powered items. It’s a liability issue.”

Woman: “Well, you can just make an exception for me!”

(She starts trying to drag items out of the back of her truck, but my coworker immediately seizes every box she drops on the ground and simply tosses it back into her pickup.)

Me: “Actually, ma’am, no we can’t. We do have a list of other places you can go who would be happy to take—“

Woman: “I DO NOT WANT TO DRIVE AROUND ALL DAY ON A SATURDAY LOOKING FOR PEOPLE TO TAKE THIS!” *to my coworker* “WHAT DO YOU THINK YOU’RE DOING?! STOP THAT!”

Coworker: *now cross and no longer polite* “Well, ma’am, if you don’t want to be inconvenienced, what makes you think we want to be? I’m refusing to take any of your things now. If you dump anything else on our property, I will call the police with your license number.”

Woman: “I want to talk to your manager!”

Coworker: “Go right ahead. Her name is [Manager], and you can talk to her by going to the front door and asking for her.”

(He closes the door in her face. I’m gaping at him, but he just smiles.)

Coworker: “[Manager] put those restrictions on, and I know I won’t be fired. I handle furniture pickups and deliveries. I also manage the sporting goods, power tools, and the entire half of the store dedicated to furniture. [Manager] would have to hire three or more people to replace me and we both know it. She also told me not to take crap from entitled people.”

Manager: *walking by a few minutes later* “Got a complaint about you from some lady about a big trailer of stuff. I told her that your judgment is law at the donation door. She didn’t like that.”

(My manager shared a smirk with my coworker and wandered away.)

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