Channeling Through Some Good

(I work in a call center for paid TV service. They’ve recently lost a major broadcasting contract over the price for some VERY popular channels. Said channel viewers are known for being… let’s say fanatical.)

Me: “Thank you for calling [Provider]. My name is [My Name]. How can I help you today?”

Customer: “What’s happened to [Channel]?”

(I explain the expiring contract, reasons behind it, and how we are trying to resolve it. Then I brace for the outrage I am getting all too used to.)

Customer: “Why they being so mean to you guys?”

Me: *dumbstruck over this response* “I… uh. don’t know but I guess everyone wants more sometimes.”

Customer: “They’re just being greedy! I’ll wait this out; don’t let them get what they want!”

Me: “Uhh… well, I guess I’ll report that as feedback.”

(This was hands down the most polite person on this issue I have talked to so far. This call single-handedly made every other call that day seem much better!)