Change (In Attitude) Required
(I work as a cashier at a grocery store, and during my first three shifts, a more experienced cashier shadows me to make sure everything goes fine. This happens the second night on the job.)
Me: “So, your total comes to [total].”
Customer: *hands me $1.75 more than total*
Me: “Okay, so your change is $1.75.”
Customer: “No.”
Me: “Excuse me?”
Customer: “I gave you [$3 more than total].”
Me: “Sir, I still have what you gave me in my hand. You gave me [$1.75 more than total].”
(I show him what he gave me and I shows he didn’t have any other change.)
Customer: “You need to learn how to count your money and do your job!”
Supervisor: “Sir, [My Name] is more than capable of counting her money and she is doing her job. Now, are you going to take the $1.75 and stop bothering her on her second day of work, or do I need to call [Boss] and tell him you’re harassing his workers when they’re doing their job correctly?”
Customer: *mutters under his breath as he takes his change and bags his items*
Me: “Thank you and have a nice day!” *turns to supervisor* “Thank you for that.”
Supervisor: “Welcome to customer service.”
Next Customer: “You guys need to be paid more.”
Question of the Week
Have you ever served a bad customer who got what they deserved?