Change Can Be Difficult, Part 3
Employee: “Hi. What can I get you?”
Me: “I’ll have a two burrito meal, please.”
Employee: “What size?”
Me: “Large.”
(At that moment, a manager comes up and tells the employee they can only do a medium meal.)
Employee: “Oh, I’m sorry, sir. We only have a medium.”
Me: “That’s fine.”
(The manager proceeds to tell the employee how to work the cash register and at that moment, I realize that the employee is new.)
Employee: “Is there anything else, sir?”
Me: “Yes. I’d like a large peppermint hot chocolate.”
(My total is $5.70, so I take a 20 dollar bill out of my wallet and hand it to the employee.)
Employee: “Your change is $5.70.”
Me: “…My change is $5.70?”
Employee: “I’m sorry. I meant your total is $5.70.”
Manager: “He’s new here.”
Me: *laughing* “Oh, that’s alright. If my change actually was $5.70, I’d say the register was trying to short change me.”
(I give the 20 dollar bill to the cashier and see that my actual change is $14.30.)
Employee: “Okay, your change is $4.30.”
Me: “…My change is $4.30?”
Employee: *laughs* “I mean your change is $14.30!”
Question of the Week
Have you ever served a bad customer who got what they deserved?