Champagne For My Real Friends, Real Pain For This Clerk
My husband and I have flown to Vancouver for a vacation. I booked a car for us online. My last name is commonly misspelled because it sounds the same as a famous product. Let’s say that my last name is “Shampaine,” which sounds like “Champagne”.
Me: “Hello! I’ve reserved a car.”
Clerk: “Last name?”
Me: “Shampaine.”
Clerk: *Checking computer* “Your reservation isn’t here.”
Me: “Oh, this happens quite a bit. Let me spell my name for you.”
Clerk: “I told you, it’s not here.”
Me: “My name is spelled S-H-A—”
Clerk: *Not touching her computer* “It’s not here.”
Me: *Giving up* “Tell you what. Here’s my confirmation number.”
Clerk: *Checks the computer* “Oh! Here it is. I see the problem: your last name is spelled wrong.” *Laughs*
Me: “It’s not spelled wrong.”
Clerk: “Uh, yeah, it is.”
Me: “I entered all my details myself online when I made the reservation. Are you saying that I don’t know how to spell my own name?”
Clerk: “…”
Husband: *Tugging my sleeve* “Let’s go.”
I wish I could say that was a rare event, but it happens a LOT.
Question of the Week
Have you ever served a bad customer who got what they deserved?