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Champagne For My Real Friends, Real Pain For This Clerk

, , , , , , | Working | December 15, 2020

My husband and I have flown to Vancouver for a vacation. I booked a car for us online. My last name is commonly misspelled because it sounds the same as a famous product. Let’s say that my last name is “Shampaine,” which sounds like “Champagne”.

Me: “Hello! I’ve reserved a car.”

Clerk: “Last name?”

Me: “Shampaine.”

Clerk: *Checking computer* “Your reservation isn’t here.”

Me: “Oh, this happens quite a bit. Let me spell my name for you.”

Clerk: “I told you, it’s not here.”

Me: “My name is spelled S-H-A—”

Clerk: *Not touching her computer* “It’s not here.”

Me: *Giving up* “Tell you what. Here’s my confirmation number.”

Clerk: *Checks the computer* “Oh! Here it is. I see the problem: your last name is spelled wrong.” *Laughs*

Me: “It’s not spelled wrong.”

Clerk: “Uh, yeah, it is.”

Me: “I entered all my details myself online when I made the reservation. Are you saying that I don’t know how to spell my own name?”

Clerk: “…”

Husband: *Tugging my sleeve* “Let’s go.”

I wish I could say that was a rare event, but it happens a LOT.

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