Chairlike People And Other Objects, Beware
Me: “Thank you for calling [Company] support. How can I help you?”
Customer: “Okay, well, you know how the laptop computers look like chairs?”
Me: “I guess I can kinda see how you could possibly think that…”
Customer: “Well, I sat on it, and now it’s broken.”
Me: “Unfortunately, any sort of warranty will not cover accidental damage on the computer.”
Customer: “It wasn’t accidental.”
Me: “If you sat on it, then it is considered accidental damage.”
Customer: “It’s NOT accidental damage! You think somebody just sits on their computer by accident?!”
Me: “Okay… so the computer is damaged, right?”
Customer: “YES!”
Me: “So, what would you like me to do for you?”
Customer: “I want you to fix my computer! It’s broken!”
Me: “I’m sorry, ma’am, but any personal damage done to the computer is not covered under warranty. I can possibly send it in to be fixed, but there will be a charge.”
Customer: “It’s not personal damage! I sat on it!”
Me: “If you sat on the computer, then you damaged it personally, and it is not covered under warranty.”
Customer: “Are you calling me fat?!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
