Chair Unfair

(I work at a furniture store and once a week, all the customers’ orders come in on one big truck. My coworker calls the customers to tell them that their orders have arrived. While on the floor, I receive this call.)

Customer: “You called me saying my order was in.”

Me: “Okay. What can we do for you, ma’am?”

Customer: “I didn’t order anything!”

Me: *looking up her order by the phone number* “Ma’am, I have an order for one chair, placed on [date]. Is that correct?”

Customer: “NO! That’s not mine.”

Me: “Oh, I see the problem, ma’am. It seems as though another customer put the wrong phone number in when they placed their order.”

Customer: “But I don’t want to pay for it!”

Me: “Ma’am, you weren’t charged for anything. You did not pay for this chair. Another customer did, and you accidentally received the call. We’re so sorry for the confusion.”

Customer: “Okay, so… can I have the chair?”

Me: “No, ma’am. The order goes to the customer who paid for it.”