Cents-lessly Arguing Over The Cost, Part 2
I used to work at a fast food restaurant. We advertised for several weeks that our prices would be going up a few cents on certain items due to the minimum wage going up.
The day after the prices changed, a grumpy regular comes to my register.
Me: “Hi, welcome to—”
Customer: “Here.” *Slams a few coins on the table* “Get my food.”
Me: “Okay, one senior coffee and one sausage muffin sandwich. Your total is $1.60.”
Customer: “It’s $1.50, girl. What did you do wrong?”
Me: “Nothing, sir. Your total is $1.60.”
Customer: “No, it’s $1.50.”
Me: “One senior coffee and one sausage muffin sandwich?”
Customer: “Yes.”
Me: “Yup. $1.60.”
Customer: “Get your manager!”
I call for the manager.
Manager: “Hi there. I heard you have a question?”
Customer: “This dumb child is overcharging me.”
Manager: “Ah, I see. Our prices recently went up, so—”
Customer: “Well, that’s too bad for you. My breakfast is $1.50 and I’m not paying one penny more.”
Manager: “Okay, sir. Feel free to take something off your order, then.”
She walks away.
Customer: “I’m not paying more for the same food.”
Me: “I understand, sir. I’ll void your transaction.”
Customer: “It’s ten d*** cents! Just give it to me.”
Me: “I’m sorry, sir, I won’t have my drawer be off. If I allowed it for you, I would have to allow it for everyone.”
Customer: “But—”
Me: “Will there be anything else?”
Customer: “Give me the coffee.”
Me: “Okay. Fifty-five cents, please.”
Customer: “Have your money, you f****** grubby brat.”
Me: “Thank you, sir.”
I pour his coffee. He takes a sip and then smiles.
Customer: “Doesn’t taste more expensive.”
He poured the coffee onto the countertop, narrowly missing the register and me. My manager chased him out of the store, telling him he would be arrested for trespassing if he ever came back.
As a young girl at my first job, it didn’t occur to me that he could have been poor or homeless or have some kind of mental health issues that contributed to him acting that way. Now, I am more aware of these things… but I still think he was probably just a d**k.
Related:
Cents-lessly Arguing Over The Cost
Question of the Week
What is the most stupid reason a customer has asked to see your manager?
