A Cents-less Waste Of Time

, , , , , , | Right | October 15, 2017

(Our gas station has a member’s card that you can scan when you pay and get $0.03 off per gallon of gas. This customer forgets to hand me their card to get the discount while they are pre-paying inside for their gas. Five minutes later, they’re back inside with their receipt, furious that they did not get their discount.)

Me: “Yes, sir; what can I do for you?”

Customer: “You didn’t scan my [Gas Station] card! I want my discount. You owe me a refund, son.”

Me: “I apologize for the inconvenience, sir, but I cannot go back and give you the discount when you didn’t give me the card to scan.”

Customer: “I just want my three f****** cents off!”

(I look at my screen and see that they only got $15, a little over six gallons-worth of gas.)

Me: “Do you have your card with you?”

(The customer hastily grabs their wallet, searches for a few seconds, and slams the card down on the counter angrily.)

Me: “I can’t scan the card for the previous transaction, but I’ll give you the refund for what would have been your discount since I have it right here anyway.”

(I handed them $0.18 from my till and replaced it with pennies from my “take one leave one” cup on the counter. The customer looked down at their dime, nickel, and three pennies, and gave me a telling look of embarrassment, knowing that they wasted five minutes and made of fool of themselves in front of the whole store for practically nothing.)

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