Cents-less Prints-iples

, , , , , | Right | December 14, 2017

Customer: “I’d like to pick up my printed photos.”

Me: “Sure.”

Customer: “Thank you.”

(Another customer requests their photos while the lady begins scribbling on the envelope. After helping the customer I offer to help the lady.)

Me: “Was there anything else I could help you with?”

Customer: “Yes, I wanted to know what the price per print was.”

Me: “Oh, looks like you ordered 4×6 prints, so the price is 32 cents per print.”

Customer: “Yes, but she said she’d make it 25 cents per photo.”

Me: “All right, once I help this customer, I’ll get the calculator to help you.”

(After taking the other customer’s photo, I return with the calculator.)

Me: “All right, it looks like the $3 discount covered one set of the prints, leaving your total, before tax, at $12.54 for 49 prints.”

(Customer punches numbers into the calculator.)

Customer: “But this says 29 cents per print.”

Me: *after reviewing the calculations* “Oh, you divided the full cost of the order before applying the discount.”

Customer: “No, let me show you.”

(The customer carries out calculation again and shows that her total should be $13.07 after tax, then calculates without the discount applied to the total.)

Customer: “See!”

Me: “I’m sorry, but it looks like the discount was applied; the total you were charged after tax was $13.07, which is only slightly above the 25 cents per print promised.”

Customer: “But I was charged 29 cents per photo! This is why I stopped coming here years ago. You people can’t even spare a cent to be generous.”

(Choosing to give up explaining, I allowed her to leave after a short apology to her. While taking a passport photograph for the next customer, I thought about how obsessive one must be to concern themselves about a single dollar’s difference, if we had actually neglected to apply the discount.)

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