Causing, Not Curing Mental Distress
(I work for a phone line that sets up aftercare appointments for people who were just in psychiatric hospitals. A lot of times, medical hospitals will call because they think we can help with physical ailments or medical supplies.)
Me: “Good afternoon. [Company Name].”
Caller: “Diabetes. And. Strips.”
Me: “I’m sorry?”
Caller: “Diabetes. And. Strips.”
Me: “I’m sorry, ma’am, we’re part of the mental health department.”
Caller: “DIA. BETES. AND. STRIPS.”
Me: “Ma’am, we’re the mental health department. We have nothing to do with supplies or medical diagnoses.”
Caller: “So why am I calling your number? I’m with [Hospital].”
Me: “I couldn’t tell you. Did someone at the hospital tell you to call us?”
Caller: “GOD, you’re impossible! This patient just needs his test strips. I got your number off of this paper.”
Me: “Read it aloud to me.”
Caller: “UGH, fine! ‘For all mental health concerns, or to redirect patients who need a mental health appointment, have them call [My Company].’”
Me: “Okay.”
Caller: “It’s on a sheet that is labeled [our county’s mental health agency].”
Me: “That means that that entire sheet of paper is in regards to mental health. So we have nothing to do with diabetes supplies, diagnosis, or treatment. You called the wrong number because that’s not the right flier to look at.”
Caller: “Well, what if I told you diabetes is depressing? Could you help my patient then?”
This story is part of our Mental Health Awareness roundup!
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Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?
