Causing Dis-Scent, Part 2

| Working | December 28, 2015

(It is a week before Christmas. I have found out I have a massive amount of points available at a certain retailer, and decide I’d like to use them on a new perfume I had been wanting for a while.)

Me: “Hi there! Just wondering if you have any more of [Perfume] in stock?”

Associate: “I’m afraid we’re all sold out of that one right now. Was it for a gift or for yourself?”

Me: “Oh, darn, I kinda figured that might happen. There’s no rush; it’s just for myself. Just figured if you had it I’d buy it now. No big deal.”

Associate: “Well, hold on a sec. Let me see what I can do here.”

(She disappears for a moment and comes back with a travel atomizer.)

Associate: “I don’t know if I’d get in trouble for this or not, but in the name of customer service…”

(She takes the atomizer from the package and fills it with the perfume from the tester bottle of the perfume I had wanted.)

Associate: “I know you’re going to buy it anyway, so this way you can wear it now and not have to wait until it comes back in!”

(She only charged me for the price of the atomizer. I thanked her profusely and am really loving this scent! Thank you to this lovely associate for taking a risk to completely going above and beyond!)


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