Causing A Latte Problems

, | IA, USA | Working | August 15, 2013

(I have ordered a small fry and vanilla milkshake, and am waiting for it to be ready.)

Cashier: “Small vanilla latte, small french fry!”

(I waits for the person who ordered that to step up and take it.)

Cashier: “Hey, this is yours.”

Me: “Oh? I ordered a small fry and a vanilla milkshake.”

Cashier: “No. You said latte.”

Me: “Oh, no, I’m sorry for the misunderstanding. I really don’t like coffee, and I can’t drink it. I wanted a vanilla milkshake.”

Cashier: “You said latte.”

Me: “Um… no, I’m sorry. Can I have a milkshake?”

Cashier: “You said latte.”

Me: “No, I didn’t. I don’t like coffee. Can I please have a milkshake?”

(The manager comes over when he sees what’s going on.)

Manager: “Is everything alright?”

Me: “Yeah, I just wanted—”

Cashier: “She ordered a latte!”

Me: “No, I didn’t! I don’t like coffee! I’m sorry for the misunderstanding, again, but I really wanted a vanilla shake!”

Manager: *to cashier* “Did you charge her for a latte?”

Cashier: “Yes, because she ordered a latte.”

Manager: *to me* “Sorry about that. Milkshakes are a little more expensive than lattes. Do you mind paying the extra if I switch it out for you?”

Me: “Not at all.”

Cashier: “But… she ordered a latte!”

Manager: *ignores cashier* “It’ll be [price] instead, ma’am.”

Me: “Okay, thank you.”

Cashier: “But she ordered a latte!”

Manager: “Here’s your milkshake!”

Me: “Thank you! Have a nice day!”

(As I hurry out of the place, I hear the cashier start shouting “SHE ORDERED A LATTE! YOU ORDERED A LATTE!” I’ve not gone into a fast food restaurant to order since!)

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