Caught In A Supreme Lie
(I work in a pizza restaurant known for its “$5 Hot and Ready” pizzas. Every day from 11 am to 2 pm, we sell lunch combos, which is half a deep dish and a 20 oz drink. The advertisements for the lunch combos clearly state they are only available until 2 pm. It is around 2:30 pm.)
Customer: “Hi, I’d like a lunch combo.”
Me: “Okay, but it will be seven minutes since we don’t have one up.”
Customer: “Why don’t you have one ready? I don’t have time to wait!”
Me: “We don’t have one ready because we don’t keep Lunch Combos Hot and Ready after 2 pm.”
Customer: “Where does it say that?”
Me: “It’s on the advertisement at the bottom.” *points to cardboard advertisement on counter*
Customer: “I’m in a hurry! I don’t have time to read signs! Never mind, I don’t want it anymore! I’ll just take a Supreme.”
Me: “We don’t keep those Hot and Ready until four. It will take about five to six minutes.”
Customer: “That’s fine. I’ll wait.”
(Guess he wasn’t in that big a hurry after all.)
Question of the Week
Have you ever served a bad customer who got what they deserved?