Caught Red Carded

(A customer comes in to get a replacement debit card. Lost cards attract a replacement fee, but for stolen cards, the fee is waived.)

Customer: “I need to cancel my debit card and get a new one.”

Me: “No problem. Was it lost or stolen?”

Customer: *looks a bit confused* “I’ve only just noticed it’s missing. Does it make a difference?”

(I explain about the replacement card fee.)

Customer: “Yeah, I think it must have been stolen when I left my wallet in the car earlier.”

Me: “No problem. Do you happen to have any ID on you?”

Customer: “Sure.”

(The customer pulls out an old, tattered wallet that also clearly contains a reasonable amount of cash, and gets a driver’s license out.)

Me: “Thanks. You were pretty lucky.”

Customer: “How come?”

Me: “Lucky they only stole your debit card from your wallet.”

Customer: *suddenly looking guilty* “Yeah.”

(Pause.)

Customer: “So I’m going to be charged the replacement card fee?”

Me: “Yeah.”

This story is part of our Customers Caught Lying roundup!

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