Caught In Your Own Conundrum
(The mortgage company I work for sends out notices to people with FHA home loans letting them know that they may be eligible for a new FHA program, and to call us for more information.)
Me: “Hi, this is [My Name]. How may I help you?”
Caller: “Take me off your mailing list!”
Me: “Okay, that’s no problem. What’s the file-number on the notice?”
Caller: “I’m not giving you any information!”
Me: “I just need that so I can pull up your file and remove you from the system.”
Caller: “I’m not giving you any information!”
Me: “But then I don’t know who you are.”
Caller: “Good!”
Me: “But then how do I know who to stop sending the notice to?”
Caller: *several seconds of silence, and then they hang up*
This story is part of the American States roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
