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Caught In A Really Annoying Drug Ring

, , , | Healthy | October 27, 2021

My pharmacy sends out text messages as a reminder to order refills. You can answer “YES” to have the refill placed or “NO” to opt out. I don’t like the side effects of a certain medication, so my doctor switches me to a new medication. 

Text Message: “REMINDER: Your medication [first three letters] is due for a refill. Reply YES to order a refill or NO to skip.”

Me: “No.”

Text Message: “You have opted out of refilling your medication [first three letters]. If this is an error, please contact [Pharmacy] at [phone number].”

Shortly after, my phone rings with the pharmacy number. 

Me: “Hello?”

Pharmacy Tech #1: “Hi there, this is [Pharmacy Tech #1] at [Pharmacy]. I’m calling in regards to your prescription for [medication #1].”

Me: “Yeah, I just cancelled it. The doctor—”

Pharmacy Tech #1: “Oh, you really shouldn’t. We can go ahead and schedule a refill for you over the phone.”

Me: “No, the doctor said—”

Pharmacy Tech #1: “You need to take your medication as prescribed by your doctor.”

Me: *With a point-blank tone* “And he prescribed switching to [medication #2].”

Pharmacy Tech #1: “Oh.”

I hear the mouse clicking.

Pharmacy Tech #1: “Thank you for your time.”

Ten minutes later, I receive another text. 

Text Message: “REMINDER: Your medication [first three letters] is due for a refill. Reply YES to order a refill or NO to skip.”

This is the first medication again.

Me: “NO.”

Text Message: “You have opted out of refilling your medication [first three letters]. If this is an error, please contact [Pharmacy] at [phone number].”

My phone rings again. It’s the pharmacy … again.

Me: “Hello?”

Pharmacy Tech #2: “Hi there, this is [Pharmacy Tech #2] at [Pharmacy]. I’m calling in regards to your prescription for [medication #1].”

Me: “My doctor switched me to [medication #2]. I just spoke with [Pharmacy Tech #1] and told him all about it.”

Pharmacy Tech #2: “Um… Our system shows you’re due for a refill.”

Me: “I know, but I’m not.”

Pharmacy Tech #2: “I don’t… um… you’re due. We need to schedule your refill.”

Me: “What do I have to do to get out of this loop? My doctor switched my medication. I am not filling [medication #1].”

Pharmacy Tech #2: “But… you’re due.”

Me: “No, thank you. Please remove this medication from my file.”

Pharmacy Tech #2: “Okay.”

Me: “Thank you.”

Ten minutes later, I received a third text for the same medication. I didn’t answer that time and they didn’t call back. When I went to pick up [medication #2], both technicians were there but they didn’t say anything.