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Category: Wild & Unruly

Life Without Coffee Is A Scream

, | QLD, Australia | Bad Behavior, Food & Drink, Wild & Unruly

(I am a customer at a local coffee shop. There are several people in line behind me, so I order and pay and then step out of the way while the barista makes my drink.)

Barista: “One [drink I ordered]!”

(I didn’t think my drink would be ready so quickly given how busy they are, but nobody else steps forward, so I take it.)

Me: “Thanks!”

Angry Lady: “What the h***? That’s my coffee!” *to the barista* “This woman just stole my f****** coffee!”

Me: “Oh, my gosh, was this yours?”

Angry Lady: “Of course it’s f****** mine! F*** you! What gives you the right to take my coffee?”

Me: “I’m so sorry. I ordered the same thing, and nobody stepped up to take it so I thought it was mine.”

Angry Lady: “F*** you! You’re just a broke [racial slur] loitering outside a coffee shop trying to steal other people’s food! You should be ashamed of yourself!”

Barista: “Actually, ma’am, this lady ordered and paid for the same drink as you. She has already apologised for her mistake, and if you just wait a moment, I’m making her drink now and you can take that one.”

Me: “I’m really sorry. I’d give this back but I already took a sip. If you take my drink we’ll both have what we ordered.”

Angry Lady: “I don’t want your f****** coffee. I want mine!”

Barista: “Ma’am, they are exactly the same, and please stop cursing. There are children here.”

Angry Lady: “Go f*** yourself!”

(She grabs the coffee out of my hand, flings it on the ground at my feet, throws the empty cup at the barista, and then storms off without a drink.)

Barista: *shrugs* “Shame she chucked that coffee on the ground. I think she needs it!”

(She finished making my drink. The angry lady was nowhere to be seen, so I took it and left. It was the best coffee I’d had all week!)

When The Customer Gets Tough, They Have To Get Going

| Ridgewood, NJ, USA | Bad Behavior, Wild & Unruly

(We close at 9 on Sunday nights. At about 8:15, a customer calls and says she has a few items to return, and will be in shortly. She shows up at 8:45 and dumps $60 worth of stuff on the service desk.)

Customer: “You just do my return and I will grab a few things and come back here.”

Me: “Okay, but be advised we close in 15 minutes and I am going to need your ID and signature because this is going to be over $25.”

(I make the 15-minute closing announcement. The customer walks away, ignoring me. I ring in the return, make the 10-minute, 5-minute, and closing announcements, then go walking through the store trying to find this woman. I finally find her in the very last aisle, with a cart FULL of groceries.)

Me: “Ma’am, I’m sorry, but we are now closed. We’ve been closed for five minutes at this point. You’re going to have to stop at the desk, sign for your refund, and head to the register because I and my cashier would like to go home.”

Customer: “YOU CAN’T TELL ME WHAT TO DO. I AM THE CUSTOMER—”

Me: “Ma’am, I can. And the laws in this county say YOU. NEED. TO. GO.”

(She then made some ungodly noise, almost ran me over with her cart, snatched then signed the refund form, and stalked her way up to the register… all the while complaining about how rude I was because she was so important and this was the only time she had to go grocery shopping. Once she finally left, my cashier told me she said ‘that little b***h is lucky I’m not 10 years younger because I would have kicked her a** for making me leave.’)

Renamed And Shamed

| UK | At The Checkout, Bad Behavior, Extra Stupid, Wild & Unruly

(This takes place at our order collection till. The system is down and as such we can’t check whether customers’ orders are in or not. It’s also close to Christmas and we’re full of customers. A woman approaches my till.)

Me: “…and what name—”

Customer: *quotes her order number*

Me: “Sorry, ma’am, our system is down. Can I please have the name it’s under?”

Customer: “[Customer].”

Me: “And how many items is it?”

Customer: *sighs* “Can’t you just check?”

Me: “Sorry, like I said our system is down. How many items are you expecting?”

Customer: “One.”

Me: “Okay, ma’am. I’ll go get it for you.”

(I go into the stockroom and search under the initial of her last name. I can’t find any under her name. So I go back to the customer.)

Me: “Hi, sorry. I can’t seem to find your parcel. Can you just write down the full name it’s under?”

(Customer writes it down, sighing the whole time. I go back and still can’t find the parcel.)

Me: “Is it possible it could be under another name?”

Customer: “No! I think I know my own name! What kind of stupid question is that?!”

Me: “I understand. It’s just, sometimes—”

Customer: “Just go back and check! You know this is supposed to be a faster option! I’ve been waiting in this line for half an hour.”

Me: “I apologise, ma’am.”

(I go to the stockroom for the third time. This time asking for the delivery team to help me find it. They tell me to leave and cover other customers. while they continue searching. I go to the customer and tell her the delivery team are looking.)

Customer: “You know, I’m getting sick of waiting!”

(She continues ranting at me and ‘terrible service at this store’ until her phone rings.)

Customer: *on the phone* “I’ve been waiting for ages! They’re all useless! It can’t be that hard to find a parcel for [Customer]. It’s not exactly a common name.”

(Suddenly the customers face goes white and she looks away from me.)

Customer: *hangs up phone* “It… er… it may be under [Different Name].”

(Lo and behold it was under Different Name. And, surprise, surprise – I didn’t get an apology.)