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Category: Wild & Unruly

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The Kind You Meet Down A Dark Bowling Alley

| San Francisco, CA, USA | Bad Behavior, Popular, Wild & Unruly

(My coworker, who is in high school and only on his third shift, and I close the alley at 10 and spend the next hour cleaning and closing up. At 11 pm, we lock the doors and start chatting about the night, when a car pulls up.)

Customer: “Are you guys closed?”

Me: “Yes, ma’am, we closed at 10 tonight.”

Customer: “Well, we want to bowl.”

(Both people from the car are now out and walking towards the door. Coworker and I are now next to our cars, getting ready to leave.)

Me: “Well, we’re closed now but will open again tomorrow at 10 am.”

Customer: “No, we want to bowl now. Get back in there and let us bowl.”

Me: “I’m sorry, but we can’t. All the machines are off, the computers are shut down, and the doors are locked. If you come back tomorrow, we are open until midnight.”

Customer: “Listen, b****, you aren’t getting it. You are going to open the f*** back up and let us in! We came here to f****** bowl and we are going to f****** bowl.”

Me: “Ma’am, I’m sorry but we are CLOSED. We are currently going home so no, you are not bowling tonight. Please, just come back tomorrow and you’ll be able to.”

(This entire time, the customer’s friend has been staring at us, obviously getting angrier and angrier with every word. He has now moved so he is blocking my car door, so I cannot get in and he grabs my arm.)

Customer’s Friend: “OPEN THE F****** DOORS RIGHT NOW, YOU STUPID LITTLE W****! I DON’T CARE IF YOU’RE CLOSED. WE CAME HERE TO BOWL AND YOU ARE GOING TO LET US F****** BOWL. DO YOUR JOB YOU LAZY PIECE OF S*** OR I WILL F****** MAKE YOU!”

(While the customers were busy berating us, they did not see the police officer who patrols our parking lot every night pull in and walk up behind them.)

Cop: “Let go of the girl’s arm and put your hands up NOW!”

(He arrested them both for being drunk in public and the friend for assault. We had to give statements and meet with the cops and management the next day to tell what happened and give them the security footage. We assured my coworker that this was a first time incident but I was still pretty surprised he came back!)

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Making Unwarranted Comments

| KY, USA | At The Checkout, Bad Behavior, Liars & Scammers, Popular, Wild & Unruly

(I am the longest-working employee at a locally-owned business. The store sells batteries in any shape and size, so here I am manning the front, when a customer I recognize comes in with a particular brand battery. The battery in question is obviously beat up, and half the labels on it are gone.)

Customer: “I need to get a new one of these.”

Me: “All right, well, a new one of those runs [amount].”

Customer: “No, this is under warranty.”

Me: “Fair enough; do you have the receipt?”

Customer: “No, I bought it here.”

Me: “Okay, hang on just a second.” *I check our system and find no receipt for the customer for an item of this brand* “I’m sorry, but we haven’t ever sold one of this brand to you before.”

Customer: “Yeah, you did.”

Me: “I have no record of it here.”

Customer: “It’s when you were at the old location. I bought it new there.”

Me: “No, sir. I’m sorry, but we didn’t sell those new at the old location.”

Customer: “Yeah, you did. How would you know? I bought a new one there.”

Me: “I’d know because I was at the old location and we didn’t start selling that brand until about a year after we moved here.”

Customer: “I want you to give me a new one.”

Me: “I can’t do that. I don’t have any receipt on one of these for you.”

(At this point, with a line of customers behind him, he starts cussing me out. I’m a big dude, 6’3” and tip the scales at about 280, as well as knowing how to handle myself, so I’m just standing there, letting him yell at me in full view of other customers and our security cameras.)

Me: “All right, listen. We didn’t sell those new at the old location, I don’t have a receipt so I’m not going to warranty that out for you, and stop talking to me like that.”

Customer: “I’m going to tell your f***ing boss about this!”

Me: “Go right ahead; tell me how it turns out.”

Customer: “I ought to f***ing make you do this.”

Me: “I wouldn’t recommend that.”

(The customer storms out, still cussing me out. The next customer in line watches him go while I lean on the counter and take a few deep breaths.)

Me: “I’m sorry, I need just a second.”

Next Customer: “I’m impressed, I expected a big guy like you to come around the counter and beat the h*** out of him for talking to you like that.”

Me: “Nah, we’ve got cameras. What can I do for you?”

(And that’s how you impress a big company buyer and make a thousand dollar sale.)

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Insert Common Sense Here

| ON, Canada | Popular, Technology, Wild & Unruly

(Customers have busy lives, but sometimes their attention span is ridiculous, even for a preoccupied mind.)

Me: “Okay, ma’am, you can insert your card.”

Customer: *taps, and then swipes*

Me: “Sorry, you have to insert your card.”

Customer: *taps furiously and keeps swiping*

Me: “Ma’am, you need to insert the chip in our card reader. You can’t swipe.”

Customer: *continues to swipe furiously*

Me: *sensing there is no getting through to her* “Okay, here. I can do it for you. *reaches for her card, but has hand slapped away*

Customer: “Don’t touch my card, you brat!”

(At this point, I had enough.)

Me: “And you, ma’am, don’t have the right to touch me. I’m done serving you. My register is closed. Please go to register six.”

Customer: “LET ME SPEAK WITH YOUR MANAGER! I HAVE NEVER FELT SO DISRESPECTED IN MY LIFE!”

Me: “Sure thing.” *I call the extension* “Hi, [Head Cashier], a customer wants to speak with you.” *I hand the phone to the customer*

Customer: “Yes, this little s*** cashier should be fired. He started yelling at me and tried to grab my card… Yes. Yes, he is… Yes. Yes, that was me… I will not apologize to that little s***… Fine, you too, f*****!” *hangs up*

Customer: *throws her items at me, including a very sharp drywall knife that hits me in the arm and breaks my skin* “I hope you burn in h***!”

Me: “Sure, ma’am. But before that, I’m calling the police on you for assault.”

Customer: “Not if I can help it, f*****!”

(The customer proceeds to run for the door, but is stopped by our 6’7″ loss prevention associate. He holds her until the police arrive, and I press charges. Last update I heard was that she was spending 10 months behind bars. And all because she didn’t pay attention to me when I instructed her to insert her card.)