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Category: Wild & Unruly

Pre-Paying It Forward

| Canada | Bad Behavior, Transportation, Wild & Unruly

(I work at a gas station that with prepay pumps. To be clear, there are pump-toppers on all pre-pay pumps stating so, and huge signs that are about the height of an average person at the end of the pumps. I notice a customer repeatedly trying to pump without paying first, and is getting increasingly angry. I buzz him over the intercom.)

Me: “Sir, that’s a pre-pay pump only. I’ll need you to hang up the handle and pay first. Thank you.”

Customer: “What the f*** is that supposed to mean?!”

Me: “It means those pumps are pre-pay only. Before you can fuel, you have to insert a credit or debit card and select how much you’d like to pump.”

(There’s silence on the line, so I assume that the customer has understood, and is starting the transaction. However, a few minutes later, he comes storming inside looking angry.)

Customer: “You make that pump not pre-whatever the h*** it is!”

Me: “I’m sorry, sir; it’s locked onto pre-pay. I can’t change it; only the manager can, and he’s not in until tomorrow.”

Customer: “I said change the f****** pump now!”

Me: “I can’t change the pump; I’m sorry. If you continue to make a scene, I’m going to have to ask you to leave, as this is not appropriate.”

Customer: “How about next time you put some f****** signs up, so people know that those are f****** pay first pumps!”

Me: “How about next time you look when you drive in? There are signs the size of me at the end of all the pumps stating whether they’re pre-pay or not.”

(There’s another pause. The customer looks a little astonished and at a loss for what to say.)

Customer: “Well… f*** you!”

(He turns to storm out of the store.)

Me: “And you have a wonderful day, sir!”

Blocks Out The Glaring Customers

| FL, USA | Criminal & Illegal, Health & Body, Top, Wild & Unruly

(My coworker has just had laser corrective surgery on his eyes. Unfortunately, he’s experiencing a much greater than usual amount of swelling in the area. His optometrist has prescribed him eye drops and told him to keep sunglasses on at all times, until the swelling goes down, as bright light causes irritation.)

Customer: “Excuse me!”

(My coworker and I notice an older customer glaring at him angrily.)

Coworker: “Can I help you, ma’am?”

Customer: “How DARE you!”

Coworker: “Sorry?”

Customer: “You take those off right this instant! I won’t stand for this disrespect!”

Coworker: “You mean these?” *points to his sunglasses* “Oh, I’m sorry. I didn’t mean to offend you. It’s just that I had laser surgery on my eyes, and the eye doctor told me I have to keep these on because bright light makes the swelling worse.”

Customer: “LIAR!”

(The customer lunges over the counter and grabs the glasses right off of his face. She puts several bloody scratches on his forehead with her long fingernails.)

Coworker: “Oh, God!”

(My coworker clutches his face, doubles over, and staggers head-first into a wall.)

Me: “Good God, lady! Why the h*** did you do that?!”

Customer: “You young ruffians are worthless! Not showing me the respect I deserve because you want to look ‘cool’!”

(She drops the sunglasses on the ground and stomps on them, shattering them. The noise and commotion have attracted our manager.)

Manager: “WHAT IS GOING ON HERE?!”

Customer: “That young punk was disrespecting me with his gang stuff! I demand that you fire him immediately!”

(The manager looks at the shattered sunglasses on the ground, and my coworker, who is doubled up, moaning and bleeding.)

Manager: “Did you assault my employee?”

Customer: “I can do whatever I want to scum like him! I’m the customer, so he has to do what I say! And he needed to be taught a lesson about respect, with those stupid things on his face!”

Manager: “He was wearing those because his optometrist told him not to look at any bright light!”

Customer: “You expect me to believe that? Give me a break! Now I DEMAND to be served RIGHT THIS INSTANT!”

Manager: “I’m calling the police.”

Customer: “Good! He SHOULD be in prison! He should rot there!”

(The customer actually stands there looking smug and triumphant as the manager calls the police right in front of her, while I lead my coworker to the front office to get the first aid kit. About ten minutes later, the cops show up. My manager and the general manager of the store explain to them what happened, with the customer agreeing the entire time, still convinced the cops will be on her side. It completely blows her mind when the cops start to drag her away instead, as she goes kicking and screaming that my coworker should be the one getting arrested, not her.)

Someone Should Show Her The (Car) Door

| Sandusky, MI, USA | Bad Behavior, Criminal & Illegal, Family & Kids, Health & Body, Top, Wild & Unruly

(An old car has just driven up outside the store. Out of it comes a customer who looks like a party girl, with makeup and chewing gum. She enters the store.)

Customer: “I want some pretzels.”

Me: “Right, that’s $3 a bag.”

(The customer dumps the money on the counter and snatches the bag from my hand. I think nothing of it, but a few seconds later I hear her screaming. I go outside to see the customer screaming at a nerdy-looking girl that looks about 10.)

Customer: “You f******, ungrateful little b****!”

Girl: “Look, I’m s-sorry!”

Customer: “You f****** better be, you little cow! You f****** well damaged my car! There are cameras up there. You are in so much trouble!”

Me: “What’s happened?”

Customer: “This ugly b**** thinks she can open a car door without thinking that she can actually damage my $50,000 car!”

(I raise an eyebrow, as the car is clearly worth nowhere near that amount. The girl’s father comes up.)

Father: “What’s going on, [Girl]?”

Customer: “I’ll tell ya what happened! Your w**** of a daughter opened the door on my car, and there’s a f****** dent in it!”

(The father and I look over. The car door has landed in a dent, but given the standards of the car, I assume it was there already.)

Me: “Look, why don’t you come inside? I can call the police and they’ll look at the tapes.”

Girl: *to man* “Daddy, I’m scared.”

Customer: “You f****** well should be, you little b****! I hope you think about this every time you get in your precious daddy’s car! You’re lucky your daddy can actually pay for this! You think you’re so rich; you can do what you want!”

(I try to help the situation by asking the customer to take a step inside and talk to the manager. But then she looks at the father.)

Customer: “You gonna pay for it?”

Man: “I am.” *looks at girl* “[Girl], try and think before you open a door.”

Girl: “It was there already.”

Customer: “You know what, little cow? I really hope that when your daddy is in hospital from the heart attack he’s gonna get when he sees the bill, he dies from it!”

(The girl wails even louder, holding onto her father’s leg, as he begins to look pale. He puts an arm round the girl’s back, and some other customers outside the shop and inside are now looking. The customer can’t stand me trying to get her inside, and digs her nails in my cheek.)

Customer: “Don’t keep talking to me in that fancy cashier talk, lady. I can handle myself!”

(The girl’s crying is now really loud, so the customer goes over and pulls the girl from her father. The girl is reaching toward her father, and he begins trying to fight the customer to get her off. I call security in my radio. The customer is hitting the girl and knocking her glasses off.)

Customer: “You think you’re so important, don’t ya? Well you’re just a f****** loser! You ain’t gonna rely on mommy and daddy forever, kid. One day you gonna have to leave. Yeah, and you’ll die on the streets because you waste all Daddy’s money on attacking everything!”

(The security guards manage to get her off, and eventually the police arrive.)

Policeman: “Calm down, miss. We can handle this.”

Customer: “You f****** better do, because I got a party to go to.”

Policeman: “The way you’re acting, miss, the only place you’re going is the station.”

Customer: *laughing* “Come on! Takes more than a rich kid to get against me!”

Me: “What about those cameras that you were arguing about?”

(The customer is silent. The police take her away. The man and girl give statements, the man comforting his daughter throughout, and then police look at the car and exchange insurance. Soon after, the girl and her father come in to the garage and buy some fizzy drinks.)

Father: “I remember you from that night.”

Me: “Did you have to pay insurance?”

Father: “No. It wasn’t just because she was attacking my daughter. It was because security showed the dent had been there earlier. And what made my daughter cry more actually, was the fact I HAVE had a heart attack. She was only nine and didn’t understand. She has a mental disability, so can’t understand many things and has to go to a special school. She already was having therapy because she’s scared of the outside world, and this was our first time going to a restaurant in ages.”

Me: “Oh, my God; I am so sorry!”

Father: “It’s okay. I really think she can get over it.”

(It’s been around two years since and they come into the store often. She is a lovely, happy young woman, and has gotten over what happened to her. I’m just happy for her that she has coped so well.)