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Category: Wild & Unruly

Hear Her Evil, See Her Evil, Speak Her Evil

| USA | Bad Behavior, Health & Body, Top, Wild & Unruly

(One of my coworkers has partial hearing loss in her right ear, and has a medical condition that has caused her to lose almost all of her peripheral vision in her right eye. On this day, she’s putting away a cartload of items and just happens to be working directly under a speaker. A customer approaches her from the right, and speaks very, very softly.)

Customer: *very softly* “Excuse me; where are your bedsheets?”

Coworker: *doesn’t hear her and keeps working*

Customer: “Excuse me? EXCUSE ME?!”

(Suddenly, the customer KICKS my coworker in the hip. The kick is so hard that my coworker has to catch herself so she doesn’t fall over.)

Customer: “How DARE you ignore me?!”

Coworker: “I’m terribly sorry, ma’am! I didn’t see you.”

Customer: “Bulls***! I was standing right here! Everyone has peripheral vision!”

Coworker: “Except for people with vision problems, ma’am. Can I help you?”

Customer: “Then you should’ve heard me!”

Coworker: “I also have partial hearing loss, and that…” *points up at the ceiling* “…is a speaker.”

Customer: “Well, you should be checking every direction for customers every five seconds!”

Coworker: “Ma’am, is there something I can help you with? I don’t actually work on the sales floor; I work in the stock room, and I have to get back…”

(My coworker ends up helping the customer and taking her to the bedsheets section. However, later I hear the customer complaining to my manager.)

Customer: “…and she just ignored me! And then she kicked me and called me a b****!”

Manager: “I’m so, so so sorry! I’ve never seen her act like that.”

Me: “…Sir?”

Manager: “Not now.”

Me: “But I witnessed the incident.”

Customer: *goes pale* “I didn’t see you anywhere nearby!”

Me: “I was ten feet away, in the clothing racks. Ma’am, YOU kicked HER when you thought she was ignoring you and yelled at her.”

Manager: *lightbulb goes on* “She was on [Coworker]’s right, wasn’t she?”

Me: “Yes, sir.”

Manager: *to the customer* “Well, ma’am, under these circumstances I can’t give you any discounts, nor will I. I’m not giving you anything for free, and I’m going to call corporate myself to tell them what happened. I’ve got video cameras and an employee witness. You assaulted one of my associates. Get out of my store!”

(The customer did try to call corporate. When they hung up on her, she called the cops, who reviewed the tape and nearly arrested her!)

Past The Point Of No Return, Part 4

| West Seattle, WA, USA | At The Checkout, Bad Behavior, Family & Kids, Wild & Unruly

(I work at a pet store as a dog trainer and cashier. My brother drops me off to work, and since he has a cat, he decides to come inside to buy a few things. I clock in and start to ring up a customer’s product.)

Customer: “Oh, this is a return.”

Me: “Ah, okay. Do you have your receipt with you?”

Customer: “No, but I want my money back.”

Me: “Okay, well [Store] policy says that if you don’t have a receipt, the only thing that I can do is give you store credit. I—”

Customer: “That is just bull-s***! The other stores in [location] always give me my money back! You are going to give me my money back!”

Me: “Sir, we don’t have a store in that location. I know what store you are talking about, but they aren’t connected to us.”

Customer: “I don’t care! You are going to give me my money back! YOU are going to right now!”

(My brother decides to come to my help.)

My Brother: “HEY! You do NOT talk to her, or anyone, like that!”

Customer: “She won’t give me my money back; I want my money back!”

My Brother: “I get that it’s an inconvenience for you, but she explained the policy to you. You did not have to swear at her like that. You should be ashamed of yourself! There are kids here! That is completely disrespectful!”

Customer: “You’re right; I’m sorry.”

My Brother: “Don’t apologize to me; apologize to HER!”

(My brother then proceeds to point at me. At this point I know just to keep my mouth shut, and let my brother talk. This isn’t the first time he’s saved me from bullying; it has just been years since he had to. The customer does a double take at me, and with much hesitance speaks.)

Customer: “I’m sorry.”

(My manager comes up and saves me from the situation.)

Manager: “Why don’t you finish up with the family I was working with?”

(I nod. My brother then goes back to finishing his purchase and leaves while I finish up with the family. I start to walk away when I hear the customer again, talking to my manager.)

Customer: “I want you to know that I am NEVER coming here again! This is NOT how you treat customers! We are always right!”

Manager: “Well, sir, she did try to explain the policy to you, and you did interrupt her. Had you let her finish, she’d have told you that only a manager would take care of what you wanted.”

Customer: “She didn’t explain anything to me! I am going to write a horrendous report and shut you guys down!”

Manager: “Well, that’s alright sir; I hope you have a nice day and good luck with another store.”

(He then storms out. The rest of the day I worry that I might have got the store in trouble. The next day someone who witnessed the whole thing sent a report to corporate and explained, in detail, everything that happened and that I, nor the store, did anything wrong. To this day I have no clue who it was that sent in that report, but they might’ve saved my job, and definitely made my day. Faith in humanity restored!)

Related:
Past The Point Of No Return, Part 3
Past The Point Of No Return, Part 2
Past The Point Of No Return

Laptop Flop, Part 4

| TX, USA | Bad Behavior, Money, Technology, Top, Wild & Unruly

(I work at a computer repair center downtown. There is a crosswalk leading from our door across the street, with two parking spaces adjacent to it.)

Me: “If there are any other problems, please feel free to call or drop by; we are more than happy to help.”

(The customer takes his newly refurbished laptop and a brand new case from me.)

Customer: “Thank you so much. I really appreciate this. Do you guys happen to work on smart phones?”

Me: “Yes, we do. Just bring the phone in anytime, and we will take a look at it.”

Customer: “It’s in my car, actually. I’ll be right back.”

(The customer walks out the door to their car, and momentarily sets the laptop in its case down in the crosswalk while he looks for his keys. I have spent several long and frustrating hours working on the laptop, but because the customer is so kind and polite I don’t really mind. Unfortunately, a driver in a black pickup suddenly drives into the crosswalk and parks his truck on top of the laptop, damaging it.)

Me: “Well, f***.”

(The customer and the driver argue for a moment, before the driver comes in with the customer on his heels.)

Customer: “Look at what he did!”

(I quickly examine his laptop, and make an estimate on how much it will cost to repair it. Thankfully the damage isn’t too terrible.)

Driver: “Hey! I was here first! Quit helping him and help me! I need to pick up my [smart phone]!”

Customer #1: *to the driver* “And what exactly do you plan on doing about my laptop!”

Driver: “Nothing! It’s your own d*** fault for leaving it in a parking spot.”

Customer: “It cost me $275 to have it refurbished!”

Driver: “Sorry for you! Maybe you wont be such a moron next time and put it in your car instead of leaving it in a parking space!”

Me: *to the driver* “That will be a total of $291.57.”

Driver: “What! Why the h*** does it cost that much? This is outrageous! You’re just trying to rip me off! Give me my phone back NOW!”

Me: “It is $49.99 to replace the screen on your phone, and the repairs for this laptop will approximately cost $219.99. Including tax, your total comes to $291.57. Will that be cash or card?”

Driver: “What!? I am not paying for this a**hole’s laptop. It’s his own f****** fault for leaving it in the parking space!”

Me: “So, let me get this straight: you park in the clearly marked crosswalk, which is a no-parking zone. You whip into the space and nearly hit him because you weren’t paying attention to where you were going, and run over his laptop. The same laptop I have spent the last two days working on, which was sitting in, again, a clearly marked no-parking zone, and you’re not going to take responsibility for your actions?”

Driver: “Exactly! I am not paying for this little s***’s stupidity.”

Me: *to the customer* “It looks like your repairs will be on me.”

Customer: “Thank you, but you don’t have to do that.”

Driver: “Yeah, you have to pay for it because you’re a dumba** that left his computer in a parking space.” *turns to me* “Now give me my d*** phone.”

Me: “Get out.”

Driver: “No, I want my phone. Now hand it over.”

Me: “No. Either you pay for all of it, or you get nothing.”

Driver: “I’ll sue!”

Me: *pointing* “There are a total of one, two, three security cameras that have caught everything on tape. Do you really think you could justify refusing to pay damages in front of a judge?”

(The driver looks crestfallen, and finally pays for all of it. The customer gives me a $20 tip!)

Related:
Laptop Flop, Part 3
Laptop Flop, Part 2
Laptop Flop