Category: Wild & Unruly

On The Need For Hazard Pay, Part 6

| MD, USA | Health & Body, Top, Wild & Unruly

(I am a hospital clerk. I am sitting in a staff-only workroom during my break when a man in a wheelchair comes in. He is non-verbal due to a surgery, but is in his right mind.)

Patient: “Grunt.”

Me: “Hi, sir. Can I help you?”

Patient: “Grunt, GRUNT, GRUUUUUUUNT!”

Me: “Sorry, sir, I don’t understand. Why don’t we go up to the front desk and get some paper so you can write?”

(We go to the desk, and I get the patient some paper. He writes, “Please take me outside.”)

Me: “I’m on break, but sure, I don’t mind. Do you want me to wheel you outside or can you do it yourself?”

Patient: *points to me*

(I try to wheel him into an elevator. Unfortunately, I’m 5’1” and seven months pregnant, and he’s about 350 lbs. We don’t make it.)

Me: “Sir, I’m so sorry. I can’t do it.”

(The patient slaps me.)

Me: “Ouch! Sir! Please don’t do that. I’ll call someone else to take you.”

(He slaps me four more times, twice in the stomach.)

Me: “Owowow! Sir. Stop right now! You’ll hurt the baby! STOP! STOP IT! If you touch me again, I will call security.”

Patient: “GRRRRRRRRRRRUUUUUNNNNNT!”

(He wheels himself into the elevator and leaves. I bend over and grab my stomach, in tears. One of the nurses finds me and checks me out. I dry my tears and page security.)

Me: “Officer [name]? This is [me]. We’ve got a patient, Mr. [name], who’s been harassing and assaulting staff. He just slapped me in the face and stomach because I couldn’t take him outside. Could you do something?”

Officer: “That guy? He did WHAT? Okay, I’m going to talk to him right now.”

Me: *to nurse* “He’ll take care of it.”

Nurse: “How do you know?”

Me: “Believe me, I know.”

(The officer arrives and begins speaking to the patient. Meanwhile, the nurse and I slink outside to hear the conversation.)

Officer: “Sir, I understand you’ve been harassing the staff. A clerk reported that you assaulted her because she could not wheel you around. Now let me explain something to you. That clerk was on her break and did not have to wheel you outside. She did it because she is kind. You can wheel yourself, so you shouldn’t have asked her to begin with. Also, she is not only far smaller than you, but she is also obviously pregnant. It was incredibly selfish of you to ask her to do that, when you could probably tell from the beginning she couldn’t do it. And when you realized she couldn’t do it, you could have asked someone else. You had no right to assault her. You not only hit a woman, but you hit the woman who happens to be my wife and is carrying our first child, so if she or our baby suffers any damage because you thought it was okay to slap a pregnant woman in the stomach, I will personally make sure you pay for your actions in every way possible. Do you understand?”

(The patient gives a thoroughly terrified nod, and wheels himself away as fast as he can. That patient never gave me any trouble again. I love my husband!)

Related:
On The Need For Hazard Pay, Part 5
On The Need For Hazard Pay, Part 4
On The Need For Hazard Pay, Part 3
On The Need For Hazard Pay, Part 2
On The Need For Hazard Pay

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Pre-Paying It Forward

| Canada | Bad Behavior, Transportation, Wild & Unruly

(I work at a gas station that with prepay pumps. To be clear, there are pump-toppers on all pre-pay pumps stating so, and huge signs that are about the height of an average person at the end of the pumps. I notice a customer repeatedly trying to pump without paying first, and is getting increasingly angry. I buzz him over the intercom.)

Me: “Sir, that’s a pre-pay pump only. I’ll need you to hang up the handle and pay first. Thank you.”

Customer: “What the f*** is that supposed to mean?!”

Me: “It means those pumps are pre-pay only. Before you can fuel, you have to insert a credit or debit card and select how much you’d like to pump.”

(There’s silence on the line, so I assume that the customer has understood, and is starting the transaction. However, a few minutes later, he comes storming inside looking angry.)

Customer: “You make that pump not pre-whatever the h*** it is!”

Me: “I’m sorry, sir; it’s locked onto pre-pay. I can’t change it; only the manager can, and he’s not in until tomorrow.”

Customer: “I said change the f****** pump now!”

Me: “I can’t change the pump; I’m sorry. If you continue to make a scene, I’m going to have to ask you to leave, as this is not appropriate.”

Customer: “How about next time you put some f****** signs up, so people know that those are f****** pay first pumps!”

Me: “How about next time you look when you drive in? There are signs the size of me at the end of all the pumps stating whether they’re pre-pay or not.”

(There’s another pause. The customer looks a little astonished and at a loss for what to say.)

Customer: “Well… f*** you!”

(He turns to storm out of the store.)

Me: “And you have a wonderful day, sir!”

Blocks Out The Glaring Customers

| FL, USA | Criminal & Illegal, Health & Body, Top, Wild & Unruly

(My coworker has just had laser corrective surgery on his eyes. Unfortunately, he’s experiencing a much greater than usual amount of swelling in the area. His optometrist has prescribed him eye drops and told him to keep sunglasses on at all times, until the swelling goes down, as bright light causes irritation.)

Customer: “Excuse me!”

(My coworker and I notice an older customer glaring at him angrily.)

Coworker: “Can I help you, ma’am?”

Customer: “How DARE you!”

Coworker: “Sorry?”

Customer: “You take those off right this instant! I won’t stand for this disrespect!”

Coworker: “You mean these?” *points to his sunglasses* “Oh, I’m sorry. I didn’t mean to offend you. It’s just that I had laser surgery on my eyes, and the eye doctor told me I have to keep these on because bright light makes the swelling worse.”

Customer: “LIAR!”

(The customer lunges over the counter and grabs the glasses right off of his face. She puts several bloody scratches on his forehead with her long fingernails.)

Coworker: “Oh, God!”

(My coworker clutches his face, doubles over, and staggers head-first into a wall.)

Me: “Good God, lady! Why the h*** did you do that?!”

Customer: “You young ruffians are worthless! Not showing me the respect I deserve because you want to look ‘cool’!”

(She drops the sunglasses on the ground and stomps on them, shattering them. The noise and commotion have attracted our manager.)

Manager: “WHAT IS GOING ON HERE?!”

Customer: “That young punk was disrespecting me with his gang stuff! I demand that you fire him immediately!”

(The manager looks at the shattered sunglasses on the ground, and my coworker, who is doubled up, moaning and bleeding.)

Manager: “Did you assault my employee?”

Customer: “I can do whatever I want to scum like him! I’m the customer, so he has to do what I say! And he needed to be taught a lesson about respect, with those stupid things on his face!”

Manager: “He was wearing those because his optometrist told him not to look at any bright light!”

Customer: “You expect me to believe that? Give me a break! Now I DEMAND to be served RIGHT THIS INSTANT!”

Manager: “I’m calling the police.”

Customer: “Good! He SHOULD be in prison! He should rot there!”

(The customer actually stands there looking smug and triumphant as the manager calls the police right in front of her, while I lead my coworker to the front office to get the first aid kit. About ten minutes later, the cops show up. My manager and the general manager of the store explain to them what happened, with the customer agreeing the entire time, still convinced the cops will be on her side. It completely blows her mind when the cops start to drag her away instead, as she goes kicking and screaming that my coworker should be the one getting arrested, not her.)

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Someone Should Show Her The (Car) Door

| Sandusky, MI, USA | Bad Behavior, Criminal & Illegal, Family & Kids, Health & Body, Top, Wild & Unruly

(An old car has just driven up outside the store. Out of it comes a customer who looks like a party girl, with makeup and chewing gum. She enters the store.)

Customer: “I want some pretzels.”

Me: “Right, that’s $3 a bag.”

(The customer dumps the money on the counter and snatches the bag from my hand. I think nothing of it, but a few seconds later I hear her screaming. I go outside to see the customer screaming at a nerdy-looking girl that looks about 10.)

Customer: “You f******, ungrateful little b****!”

Girl: “Look, I’m s-sorry!”

Customer: “You f****** better be, you little cow! You f****** well damaged my car! There are cameras up there. You are in so much trouble!”

Me: “What’s happened?”

Customer: “This ugly b**** thinks she can open a car door without thinking that she can actually damage my $50,000 car!”

(I raise an eyebrow, as the car is clearly worth nowhere near that amount. The girl’s father comes up.)

Father: “What’s going on, [Girl]?”

Customer: “I’ll tell ya what happened! Your w**** of a daughter opened the door on my car, and there’s a f****** dent in it!”

(The father and I look over. The car door has landed in a dent, but given the standards of the car, I assume it was there already.)

Me: “Look, why don’t you come inside? I can call the police and they’ll look at the tapes.”

Girl: *to man* “Daddy, I’m scared.”

Customer: “You f****** well should be, you little b****! I hope you think about this every time you get in your precious daddy’s car! You’re lucky your daddy can actually pay for this! You think you’re so rich; you can do what you want!”

(I try to help the situation by asking the customer to take a step inside and talk to the manager. But then she looks at the father.)

Customer: “You gonna pay for it?”

Man: “I am.” *looks at girl* “[Girl], try and think before you open a door.”

Girl: “It was there already.”

Customer: “You know what, little cow? I really hope that when your daddy is in hospital from the heart attack he’s gonna get when he sees the bill, he dies from it!”

(The girl wails even louder, holding onto her father’s leg, as he begins to look pale. He puts an arm round the girl’s back, and some other customers outside the shop and inside are now looking. The customer can’t stand me trying to get her inside, and digs her nails in my cheek.)

Customer: “Don’t keep talking to me in that fancy cashier talk, lady. I can handle myself!”

(The girl’s crying is now really loud, so the customer goes over and pulls the girl from her father. The girl is reaching toward her father, and he begins trying to fight the customer to get her off. I call security in my radio. The customer is hitting the girl and knocking her glasses off.)

Customer: “You think you’re so important, don’t ya? Well you’re just a f****** loser! You ain’t gonna rely on mommy and daddy forever, kid. One day you gonna have to leave. Yeah, and you’ll die on the streets because you waste all Daddy’s money on attacking everything!”

(The security guards manage to get her off, and eventually the police arrive.)

Policeman: “Calm down, miss. We can handle this.”

Customer: “You f****** better do, because I got a party to go to.”

Policeman: “The way you’re acting, miss, the only place you’re going is the station.”

Customer: *laughing* “Come on! Takes more than a rich kid to get against me!”

Me: “What about those cameras that you were arguing about?”

(The customer is silent. The police take her away. The man and girl give statements, the man comforting his daughter throughout, and then police look at the car and exchange insurance. Soon after, the girl and her father come in to the garage and buy some fizzy drinks.)

Father: “I remember you from that night.”

Me: “Did you have to pay insurance?”

Father: “No. It wasn’t just because she was attacking my daughter. It was because security showed the dent had been there earlier. And what made my daughter cry more actually, was the fact I HAVE had a heart attack. She was only nine and didn’t understand. She has a mental disability, so can’t understand many things and has to go to a special school. She already was having therapy because she’s scared of the outside world, and this was our first time going to a restaurant in ages.”

Me: “Oh, my God; I am so sorry!”

Father: “It’s okay. I really think she can get over it.”

(It’s been around two years since and they come into the store often. She is a lovely, happy young woman, and has gotten over what happened to her. I’m just happy for her that she has coped so well.)

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When The Dog Is Smarter Than Their Owner

| MI, USA | Extra Stupid, Pets & Animals, Top, Wild & Unruly

(I am outside with a small, but very nervous and dog-aggressive dog. He is new to our kennel, so I am trying to spend some time with him to bond, so he will feel more comfortable with my coworkers and me. He has just let me pet him for the first time all day, which is a huge step forward. A client drives up the driveway and gets out of his car with his Labrador retriever. He begins to open the ‘Employees Only’ gate.)

Me: “Sorry, sir, but this area is employees only. Also, I’m working with a very nervous dog, which can be dangerous. I don’t want anything to happen to you, your dog, or this dog.”

Client: “My dog is really friendly. I’m sure they would get along just fine.”

(The client begins opening the latch to the gate.)

Me: “Sir, please don’t come in here.”

(The dog I am working with begins growling and assuming an aggressive stance toward the man’s Lab.)

Client: “My dog can hold his own against that little thing.”

Me: “Sorry, but I can’t risk you, myself, or either dog being injured. Please stay on the other side of the gate until I can get this one inside. I’ll help you as soon as I get back.”

Client: “I’m sure it will be fine. Just let them play!”

Me: “No. Even if this dog was extremely friendly, there’s at least a 90-pound difference between these two dogs, and I wouldn’t want your dog to accidentally step on this one. Stay right there. I’ll be back in just a minute.”

(The client opens the gate, and his dog pushes through and charges towards the small dog. I lift up the little dog, which is barking and snapping at the Lab, and trying to squirm out of my arms. He manages to scratch my face from my hairline to my jawline, barely missing my eye. Meanwhile, the Lab is jumping on me, scratching my legs and stomach hard.)

Me: “SIR. PLEASE GET YOUR DOG OUT OF HERE AND TAKE HIM TO THE OTHER SIDE OF THE FENCE!”

Client: “Fine, whatever.”

(He leashes his dog and moves him while I put the little dog back. He is obviously agitated, growling at me through his fenced in area. I get the owner of the kennel to talk to the client about his behavior.)

Owner: “My staff told me what happened here. Didn’t she tell you not to let your dog in?”

Client: “I told her my dog wouldn’t get hurt!”

Owner: “That isn’t the point! She was doing trust exercises with a nervous new dog! You just undid all of her work!”

Client: “No, I didn’t! He seemed fine!”

Me: *to owner* “The dog just growled at me and tried to bite me through the fence. He wasn’t doing that before.”

Owner: “Oh, my gosh, [My Name]. You’re bleeding everywhere.”

(I look down and see that the small dog has scratched my arms during the struggle, enough to make me bleed a little, and my legs are starting to bruise and bleed from the Lab jumping on me. However, my face is worse. I see a few drops of blood drop onto my shirt from my forehead.)

Owner: “I need to get my employee cleaned up. Please take your dog elsewhere. I don’t need any clients who refuse to listen to my employees, who are trained professionals. Please go board your dog elsewhere.”

Client: “She’s not bleeding that badly! God! I just wanted my dog to play with that dog! If your employee would give him a chance, they’d get along just fine!”

Owner: “Get your d*** dog out of here before I call the police and every kennel in town, telling them what you did.”

(After some arguing the client left with his dog. We never saw him again. The scratches on my arms, legs, and stomach weren’t too bad. However, I do have a small scar just below my hairline from the little dog.)

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