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Category: Wild & Unruly

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Insert Common Sense Here

| ON, Canada | Popular, Technology, Wild & Unruly

(Customers have busy lives, but sometimes their attention span is ridiculous, even for a preoccupied mind.)

Me: “Okay, ma’am, you can insert your card.”

Customer: *taps, and then swipes*

Me: “Sorry, you have to insert your card.”

Customer: *taps furiously and keeps swiping*

Me: “Ma’am, you need to insert the chip in our card reader. You can’t swipe.”

Customer: *continues to swipe furiously*

Me: *sensing there is no getting through to her* “Okay, here. I can do it for you. *reaches for her card, but has hand slapped away*

Customer: “Don’t touch my card, you brat!”

(At this point, I had enough.)

Me: “And you, ma’am, don’t have the right to touch me. I’m done serving you. My register is closed. Please go to register six.”

Customer: “LET ME SPEAK WITH YOUR MANAGER! I HAVE NEVER FELT SO DISRESPECTED IN MY LIFE!”

Me: “Sure thing.” *I call the extension* “Hi, [Head Cashier], a customer wants to speak with you.” *I hand the phone to the customer*

Customer: “Yes, this little s*** cashier should be fired. He started yelling at me and tried to grab my card… Yes. Yes, he is… Yes. Yes, that was me… I will not apologize to that little s***… Fine, you too, f*****!” *hangs up*

Customer: *throws her items at me, including a very sharp drywall knife that hits me in the arm and breaks my skin* “I hope you burn in h***!”

Me: “Sure, ma’am. But before that, I’m calling the police on you for assault.”

Customer: “Not if I can help it, f*****!”

(The customer proceeds to run for the door, but is stopped by our 6’7″ loss prevention associate. He holds her until the police arrive, and I press charges. Last update I heard was that she was spending 10 months behind bars. And all because she didn’t pay attention to me when I instructed her to insert her card.)

Making Them See Cents

| Perth, WA, Australia | Money, Transportation, Wild & Unruly

(A frequent customer comes in and fills up her tank every few days and thinks she’s being smart by putting in an extra 2c, because in Australia we round down/up to the nearest 5c/10c. That means she gets 2c worth of free fuel. Normally we don’t bother fighting if she goes over and up to 5c, because it’s not worth the screaming, but today we have our new trainee on. She doesn’t back down easily.)

Trainee: “That’ll be $9.05 today.”

Customer: “What?”

Trainee: “The total is $9.05. Would you like to purchase any in store items for a discount on your fuel today?”

Customer: “No, I don’t want anything. How is that possible? When I left that pump, it said $9.02. I know it did!”

Trainee: “On my system it says $9.03, so it got rounded up to $9.05. Cash or card?”

Customer: “F*** you. I’m going out there to check, and when I come back you better fix this!”

Trainee: “I’m sorry, ma’am, you’re more than welcome to check the price again.”

(The customer at this point storms out of the store and over to her car. I’m trying not to laugh, because this woman once threw a loaf of bread at me for doing the exact same thing. When she storms back in, she throws the 5c at the trainee, who is busy serving another customer while she waited.)

Customer: “F*** all of you! I had $9.02 on that f****** pump when I came inside, and you changed it! You are stealing money off of me! I’m calling the cops!”

Trainee: “You can do that, ma’am, and I’ll be happy to talk to them. Would you like an invoice?”

Customer: “You can f*** off back to your own country! Stealing my f****** money and sending it back to your 12 kids I bet! F*** you! F*** this store. I’m not coming back!”

(The other customer’s mouth is open in surprise. The trainee shrugs and the lady storms out of the store screaming very inappropriate racial slurs.)

Other Customer: “What the h*** was that?”

Trainee: “Couldn’t tell you even if I knew.”

(Our trainee is a white Australian. It’s just that she spends a lot of time in the sun and has a deep tan. We forwarded the footage to the local police station, who then informed us we’re the last service station that hasn’t banned her.)

Plenty Of Room For Him To Make A Mistake

| Albuquerque, NM, USA | Hotels & Lodging, Wild & Unruly

(I’m working the graveyard shift at a hotel. I am a 22-year-old female. This happens just as I have stepped outside to have a cigarette around 2 am. The man is a 40ish year old who is almost twice my size. He pulls up in a sporty little car.)

Drunk Male: “Ya got any rooms tonight, sweetheart?”

Me: “I’m afraid the hotel is sold out tonight, sir.”

Drunk Male: “Well, throw someone out. I’m a diamond member and you have to give me a room.”

Me: “Excuse me? I’m not throwing anyone out. There’s lodging elsewhere.”

Drunk Male: “The customer is always right, and I’m the customer and I say throw someone out! I want a room.”

(This goes on for a little bit before he gets out of his car. He gets right in my face while towering over me.)

Drunk Male: *jabbing at me, then pulling back a fist like he’s going to hit me* “Look here. I said get me a room!”

Me: “If you’re going to swing at me, you’ve got one chance to connect, then I am going to introduce you to a whole new world of pain before the cops get here.”

(The drunk male pulled his arm back. I just smiled. He looked worried, then got in his car and peeled out. Best part, he cut off a cop on the way out of the lot, so I got to watch him get arrested, his car towed, and my faith in karma restored.)