Category: Wild & Unruly

Hit Them With Reality

| Independence, MO, USA | Bad Behavior, Wild & Unruly

(I am a customer in line at the ticket booth. In front of me are two teenage girls, and in front of them is a group of four younger kids, around 10 or 11. A man comes up and gets in line with the kids. It’s quite obvious he’s the father of one of them and the chaperone for them that night.)

Teenage Girl #1: “Hey! You can’t cut in line!”

Man: “Oh, I’m not cutting. I am with them. I just had them stand in line while I parked the car.”

Teenage Girl #1: “I don’t give a s***! YOU CAN’T CUT IN LINE.”

Man: “Whoa! Calm down! I’m here to take these kids to a movie. I dropped them off while I parked the car. We’re all in the same group so it’s still just going to be one transaction. it’s not going to take any longer.”

Teenage Girl #1: “I’M GOING TO HIT YOU IF YOU DON’T LEAVE!”

Man: *very calmly* “Oh, yeah? Well, do it. Go ahead and hit me. Let’s see how that goes.”

Teenage Girl #1: *starting to cry hysterically* “You can’t say that! You can’t get in my face like that!”

Teenage Girl #2: “You can’t do that! You can’t get in her face like that! SHE’S A MINOR! DON’T YELL AT HER! SHE’S A MINOR!”

Man: *still calm* “Well, if she’s still a minor then she should learn to respect her elders.”

(He then turned around and stood in line like nothing happened. The girl continued to cry and went to get an employee to try to get the man kicked out. But because several witnesses explained the situation, the girls were asked to leave instead!)

Redhead Responding To Red Alert

| OK, USA | At The Checkout, Awesome Customers, Bad Behavior, Criminal & Illegal, Wild & Unruly

(I am in line behind a young man who was obviously inebriated. He is trying to buy alcohol without an ID.)

Cashier: “Sir, I’m sorry, but I can’t sell you this beer without an ID.”

Customer: “F*** you! I am old enough. Do I look like a kid?”

Cashier: “No, sir, but it’s the law and I could lose my job.”

Customer: “It’s in the d*** truck. Do you want me to go all the way to the truck and get it?”

Cashier: “Sir, if you’d like to go get your ID I’d be happy to set the beer to the side for you.”

Customer: “You f****** b****! I don’t have to—”

(He’s interrupted when a slender, red-haired woman comes up behind him, slips her arms under his and pushes forward, hard. He’s bent over and unable to move his arms.)

Redhead Woman: “Now, that’s just about enough. I let the manager know, and my daughter is calling the police.”

(He tries to pull away and she takes her knee and pushes it hard into his back, making him yelp.)

Redhead Woman: “No, I said that’s enough. You’re going to apologize to the cashier here for fouling up her day, and then you’re going to be still until the cops come.”

(The manager comes sprinting over with security in tow, who take control of the angry guy while the cashier explains and the redheaded woman brushes off the front of her dress. Her daughter hands her the phone and the woman talks to the police for a moment and hangs up.)

Manager: “Thank you, ma’am.”

Redhead Woman: “Not at all. I cashiered in college and it flat sucked. People are d***s.”

(The woman says something to her daughter in a foreign language and the kid grins and looks over at the guy. The cashier rings me up, and as I’m getting ready to leave, I walk past where the cops have the guy cuffed and sitting while they talk to the redheaded woman. I pass by the kid and smile at her.)

Me: “Your mom is pretty tough, huh?”

Kid: “My mom is a bad-a**.”

(Totally made my day.)

Not So Dosa Docile

| USA | At The Checkout, Bad Behavior, Food & Drink, Wild & Unruly

(It’s spring break and I’m working as a cook at a family friend’s Indian restaurant for free as a favor for the week because I’m a student. Most of the chefs working at the restaurant are Indians that just immigrated here, and they don’t like to talk back because their English isn’t great and they fear getting into trouble. It’s a Friday night and because it’s spring break, there are a lot of people, so many so that there’s a wait to be seated. The restaurant specializes in dosas, which are like crepes, except made of rice batter and black gram. Most people like to add onions or chills to them. It’s also a restaurant that lets you see the chefs making your food.)

Customer: *orders his dosa with onions and then walks over to the counter to watch me cook*

Me: *puts the batter on the pan and then adds the onions, like usual*

Customer: “No, YOU’RE DOING IT WRONG! YOU HAVE TO FRY THE ONIONS SEPARATELY FIRST!”

Me: *taken aback by his tone, but decides to do what he says* “I’m sorry sir. I’ll make it again.”

(I have to dump out the batter I was using because it would be burnt in the amount of time it takes to fry the onions.)

Me: *fries the onions separately then puts it on fresh batter*

Customer: “NO, YOU HAVE TO MIX THE BATTER AND THE ONIONS TOGETHER. START OVER!”

Me: *losing my patience at this point* “Sir, there are a lot of customers behind you and I don’t have time to make your order again. If you don’t like the way we cook the food, you’re happy to make it yourself on your own time at home.”

Customer: *visibly angry* “I’LL HAVE YOU SENT BACK TO INDIA. HOW DARE YOU TALK TO A PAYING CUSTOMER IN THAT TONE!”

Me: *at this point, my patience is completely gone* “I’m an American citizen, so it’s highly unlikely that I’ll be sent back to India for not satisfying your dietary needs. Keep yelling, and I’ll kick you out, or better yet, file a harassment claim.”

Customer: *still not getting it* “HOW DARE YOU! I WANT TO TALK TO THE MANAGER!”

(Before I can respond, the owner comes out to see what’s going on.)

Owner: “I’m the owner. Is there a problem?”

Customer: “YES, YOUR EMPLOYEE IS BEING RUDE AND REFUSING TO SERVE ME!”

Owner: *looks at me* “[My Name], is that true?”

Me: “No, I—”

Customer: *interrupts* “SHE’S LYING. THE LITTLE B**** JUST WANTS TO KEEP HER JOB!”

Owner: “I’m going to have to ask you to leave. First of all, [My Name] doesn’t even work here officially. She’s just helping out as a favor. And second, I don’t serve customers who swear at my employees anyway. So, are you going to leave or do I have to call the police?”

Customer: *thinks for a moment before storming out of the restaurant, still visibly angry*

(And the kicker? He was making such a fuss over an order worth just six dollars.)

He Burst A Valve

| Austin, TX, USA | Bad Behavior, Wild & Unruly

(I work for a popular home improvement store in the appliance department. Besides selling, I also deal with any customer issues.)

Me: *answering phone* “Appliances. How can I help you?”

Customer: “Hi. This is [Customer]. Is this [My Name]?”

Me: “Yes. What can I help you with, sir?”

Customer: “Well, the delivery guys just left my house. They couldn’t install my oven because my… shut off valve wasn’t the right size? None of the pieces in their kit fit, so they couldn’t install. Things got a little… sour… and my head got a bit swollen, but, um… if I buy the correct valve can they come back and install it?”

Me: “I’m not entirely sure what their policy is on that. I will definitely call and ask. Once I have an answer, I’ll call you back and let you know.”

Customer: “O-okay, thank you.”

(A little after that, I call the delivery company and speak with the rep. I’m on hold for only a couple minutes when she returns after reviewing the notes. She tends to be very monotonous.)

Delivery Rep: “Okay, sorry about that wait. Looks like the customer threatened the driver and cursed at him. Uh… he said things like ‘I better not catch you alone’ and such. The driver left for his own safety and because of that we won’t be sending him back or anyone else for that matter.”

Me: “…are you serious?”

Delivery Rep: “Yeah.”

Me: “The customer told me things just went ‘sour’…”

Delivery Rep: “It went more than sour. Is there anything else I can help you with?”

Me: *slightly baffled* “No, that’s it. Thank you for your help.”

(After discussing the issue with my manager, I call the customer back.)

Me: “So, according to [Delivery Company], you threatened and cursed the drivers who delivered your oven. For fear of their drivers safety, [Delivery Company] won’t be sending anyone else out. They’re refusing service which we will back up. However, we do have another company that can—”

Customer: *in an extremely pitiful and apologetic voice* “I… am so sorry! I… I am so embarrassed. I promise I’m not usually like that. I didn’t mean to say all those nasty things. I just got so mad when he said he couldn’t install it… I just… I blew up!”

That Wasn’t Part Of The Plan

| NSW, Australia | Bad Behavior, Wild & Unruly

(I work in the moving-home call center for Australia’s biggest pay TV/phone company as a team leader. A customer calls in wanting to move their services to a new address. I notice that because of a billing error she hasn’t been paying anything for her services since she got them.)

Me: “I’ve noticed that you haven’t been charged for your phone/Internet/pay TV at all for the five years you’ve been with us?”

Customer: “Yes. Don’t you dare change that.”

Me: “Unfortunately, ma’am, I have to change it to a current in-market plan to move your services.”

Customer: “We’ll, I’m already in my new house but if that’s the case I guess I’ll just move back to my old one.”

Me: “Regardless, I’m going to have to change your plan.”

Customer: “No, you won’t.” *hangs up*

(As per our policy, I change her to an in-market plan and send her an email with details. Five minutes later, one of my staff escalates a call to me from the same woman. I take the call and she immediately starts yelling at me.)

Customer: “I was just speaking to someone and they told me that if I move you will start to charge me for my services. I just called and the landlord told me it’s too late and I can’t move back in, and I just got an email saying that you have changed it anyway. You can’t do that!”

Me: “Ma’am, you actually spoke to me before and as I explained I have to change your plan anyway. It’s out of my control.”

Customer: “This is unacceptable; I want to speak to a manager!”

Me: “I am the manager.”

Customer: “Well, listen here, buddy… I’m going to make your life h***. You can’t hang up on a customer, so I’m just going to bang the phone on the table until you change it back.” *starts banging phone on the table*

Me: “Watch me.” *plays call termination script and hangs up*

(She then called back to our warranty team saying her phone randomly broke and she wanted a new one… Her claim was denied.)

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