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Category: Wild & Unruly

Just Not Feeling Those Fees

| The Philippines | Extra Stupid, Money, Wild & Unruly

(I work in a call center industry in Manila, Philippines. We cater to customers in Europe; most likely in the United Kingdom. We handle an online site where they buy and sell some of their items. Normally, customers are being charged for advertising their items on the site depending on for how much they sold their item.)

Me: “Thank you for calling [Online Site] customer support. You’re speaking with [My Name]. How can I help you today?

Customer: *mad and loud voice* “Why the f*** am I being charged for listing my car on your website, when it says you have free listings today?”

Me: “I do apologise for the inconvenience and misunderstanding regarding on the information you saw. Let me check what happened.”

(I place the customer’s call on hold, and check on his listing.)

Me: “Thank you for patiently waiting, [Customer]. Upon checking on your ad, you placed your car on sale in our site, and if you tried reading our notification before you place your advertisement online, it will show you how much you’ll be charged once the car was sold.”

Customer: “What the f*** are you talking about? You said it was free listing day, I don’t understand. You f***ing mislead customers!”

Me: “[Customer], let me walk you through in listing your items and I’ll show you the note at the bottom before you list your item online.”

Customer: “Sure! I bet you’re f****** stupid and don’t know what you’re talking about. Go on and walk me through.”

(As I walk him through, I show him where he can see the fees.)

Me: “Now look at the bottom part of the page before clicking the button ‘save’ to advertise your item online; you’ll see that [Our Site] is excluded during Free Listing Days.”

Customer: “Oh!” *seems ashamed, but still keeps shouting* “You should make that note larger! And you should know that the reason why I’m selling my car is that I don’t have any money! You stupid piece of s***! How can I have money if you’re going to charge me for this, huh?”

Me: *still calm* “[Customer], I understand that you’d like to have the money in a whole amount. However, like what you saw when I walked you through, you will be charged no matter what happens.”

Customer: *still shouting* “I won’t pay your d*** fees! I want to speak with your manager! You’re an idiot and I don’t wanna talk to you!”

Me: “All right. Let me place your call on hold for a couple of minutes while I transfer you to my manager.”

(I talk to my manager/supervisor and tell him what has happened. Then he takes the call)

Manager: “Thank you for patiently waiting, [Customer]. My representative told me that you’re having concerns with your listing fees and he already explained what had happened. Is that correct? Can you explain more what happened?”

Customer: *explains his issues for more than 10 minutes, over and over again*

Manager: “I do apologise [Customer], but we only follow protocols that were given to us. And everything was clear that you will be charged for listing your call no matter what happens.”

Customer: “Well, f*** you! F*** your rules! I will not pay you!”

Manager: “If that’s the case, our collections department will be the one who’ll get in touch with you.”

Customer: “F*** you! I’ll sue you! I’ll go to your place and kill you!” *click*

Committing Battery With Battery

| LA, USA | At The Checkout, Bad Behavior, Wild & Unruly

(I work in an appliance parts store. In order to complete a transaction, we must fill out the name and phone number fields on the invoice. There is no way to continue if they are left blank. A man comes in and places a small pack of batteries on the counter.)

Me: “Is that all you need, sir?”

Customer: “Yep.”

Me: *starts typing* “Okay, the price is [price] plus tax. Can I get your name?”

Customer: “You don’t need that! I’m just getting batteries!”

Me: “Actually, sir, I have to—”

Customer: *THROWS the pack of batteries at me* “Keep your d*** part! You don’t need to know my name!”

Me: *catches the pack* “Sir, you don’t have to give me YOUR name. I just have to fill in a name or I can’t complete the transaction.”

Customer: “Okay, okay, fine…” *obviously making something up* “Sam Jones! This is ridiculous. Why do you people always want all kinds of information?”

Me: “I suppose it would be pointless for me to ask you for a phone number, right?”

Customer: *SIGH*

Me: “It’s fine, I’ll use our store number.”

Customer: “What do you people need all that for?! Its bull—”

Me: “The number is so that we can look up your invoice if there is a problem with your purchase.”

Customer: “I don’t need that! It’s just batteries!” *continues to grumble as I finish the transaction*

Me: “Okay, your total with tax is [total].”

Customer: *calmed down some* “Okay. Listen, I’m sorry. I didn’t mean to get all ugly. It’s just I don’t like giving out all sorts of private information. I apologize.”

Me: “Thank you. I didn’t think you really needed to throw the batteries at me.”

Customer: “Oh, of course not. I’m so sorry.”

(He pays me and I give him his receipt.)

Customer: “You have a nice day now. And you know, that information stuff should really be optional. Most people aren’t ever gonna need you to pull up their invoice.”

Me: “Honestly, sir, most people really don’t have a problem with telling me their name.”

(He sputtered a bit, turned and left in a huff. I would have hated to have seen his reaction if he had paid with a credit card and I asked for his ID!)

Praying For That Lightbulb Moment

| MN, USA | Bizarre, Theme Of The Month, Wild & Unruly

(I work at a retail store that generally closes before all the other ones around us. At this moment we have just a few minutes before close and I am back in my department, which is empty, when a customer whom I watched enter just 30 seconds before comes up to me.)

Me: “How can I help you tonight?”

Customer: “I need a lightbulb.”

Me: “Well, that would be in our light—”

Customer: “You don’t understand. I NEED a LIGHTBULB!”

Me: “Ma’am, we don’t have lightbulbs in this department. But if you’ll let me direct you to—”

Customer: “You’ve got to be kidding me. Where are the d*** lightbulbs, kid?!”

(The announcer goes off, saying we are now closed, and I’m trying to be as polite as possible.)

Customer: “F****** people are f****** closed now! You people need to get your s*** together before you f****** close on a paying customer! I’m never coming back here!”

(I tell my coworker about the lady that night. He finds me during my shift the next day.)

Coworker: “Hey, did that lady happen to have [color] hair and a [color] purse with her?”

Me: “Yeah, why?”

Coworker: “She came back this morning. Apparently she knew exactly where they were. And she was very disappointed to discover they weren’t by the gummy worms.”