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Category: Wild & Unruly

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Under House Arrest

| Upper Marlboro, MD, USA | Bad Behavior, Home Improvement, Wild & Unruly

(I am an engineer who helps design water drainage for when a new house is built. I get a call from a county inspector that our design of the water flow on the new house we are helping build is going towards the neighbor’s house. We did not design it this way as it is supposed to be draining to the street. I drive out to the site to meet with our customer, the county inspector, and the neighbor. The neighbor and our client have been fighting over the building of this house for years. The house that is under construction, almost completed, is a very expensive, multi-million dollar house. It is too high end for the neighborhood as all of the other houses are only in the $200,000 range.)

Neighbor: “All that water from last week’s rain is going into my basement. I should sue you for damages.” *points to me* “I should also sue you for designing it.”

Me: “Sir, please calm down. I need to inspect the area.”

(We designed a one foot-high wall built with concrete to keep the water from flowing into his yard along with a ditch that is supposed to flow into the street. I get to the area. He has not built any ditch but also built a small six inch-high wooden wall. It is way too small for the water area, plus the wood he used is cheap plywood.)

Me: “Excuse me, [Client], why did you build this wall here? I proposed a concrete one.”

Client: “Oh, the house was costing too much to build so I found some wood in the alley to use.”

Neighbor: “So that explains what happened to my floor. You stole my wood you—”

(Right before he can finish, our client punches the neighbor in the face. It turns out the neighbor was rebuilding his bathroom floor and brought the wood to repair his floor. Our client then admits to stealing it and using it to make the water flow into the neighbor’s basement as punishment for stalling his project. The inspector holds down our client while I call the police. As he is being lead away from the police:)

Client: “This isn’t right. All I was trying to do was build a house!”

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A Taxing ‘Twenty’ Minutes

| USA | Bad Behavior, Wild & Unruly

(I’m a cashier in a wholesale club where shoppers must have membership cards. Some of our customers are business owners or members of non-profit organizations, so they don’t get taxed. This requires having a special card. Scanning one brings up a prompt on the register asking for a manager override to confirm that it’s a tax-exempt transaction. A woman hands me her card and says her purchase is going to be tax-exempt. I scan it.)

Me: “Oh, something’s wrong with the card. It didn’t give me the option to make it tax-exempt.” *I inspect the card and see it’s NOT a business card* “This isn’t—”

Customer: “But I have the paper.”

(She takes a paper out of her purse confirming that she’s part of a non-profit, which is used as proof of eligibility when applying for a business card.)

Me: “Ma’am, that’s just confirming that you qualify for a business card. I can’t take the tax off with that. There’s nothing for a manager to override. It won’t go through. You need to get a business card—”

Customer: “But I don’t have one! Just ring it up regardless; it’s tax exempt!”

Me: “I can’t without a business card. You—”

Customer: “I don’t HAVE one! I just explained it to you!”

Me: “I understand that, but I’m saying there’s no way for me to ring up this purchase without a tax-exempt card. There’s literally nothing I can do to take the tax off, so there’s going to be tax—”

Customer: “But it’s TAX EXEMPT!”

(After a few more failed attempts at explaining that she needs to use the document to get a business card and then come back, she has me call a manager. Since I’m just a cashier, all I can do is set my register’s light to blinking and wait. About ten seconds pass.)

Customer: “Ugh, can’t you just call a manager?!”

Me: “That’s what I’m doing, ma’am; don’t worry. I set the light to blink so a manager should be here soon.”

Customer: “No, I mean CALL him!”

(By the time I figure out what she means and am about to explain that I don’t have a radio, one of my managers arrives.)

Manager: “What seems to be the problem here?”

Me: “She wants this purchase to be tax exempt, but she doesn’t have a business card.”

Customer: “But I have the paper!” *she waves the paper around. My manager looks to me for clarification*

Me: “She wants to… use the paper to make it tax-exempt.”

Manager: “Ma’am, you can’t do that. You need to go to customer service and get a business card. Without a business card there’s nothing I can do here.”

Customer: *she’s suddenly very rigid, like she’s doing all she can to keep her anger in* “You know, she had me wait TWENTY minutes to have you come here and tell me that. I’ve been here for TWENTY minutes!”

Manager: “I’m very sorry, ma’am. I do apologize; I was handling a flatbed and I—”

Customer: “Can YOU just ring me out somewhere so I don’t have to wait on another line for TWENTY minutes? It’s been twenty MINUTES!”

Manager: *sighs* “All right, just… just follow me.”

(He obviously had a long day, and looked way too exhausted to argue anymore. I voided the transaction and handed her back her card before my manager led her away. I saw the time stamped on the top of the voided receipt from when the card was first scanned; it was dated just four minutes before — nowhere near twenty!)

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Screening The Customers

| Portsmouth, England, UK | Bad Behavior, Movies & TV, Wild & Unruly

Me: “That’s two adults for [Movie] at 15:50; you’ll be in screen 12.”

Customer: “No, that’s wrong.”

Me: “Oh, I’m sorry. Did you want a later showing?”

Customer: “No, screen 12. You don’t have a screen 12.”

Me: “Um, yes, we do. We have 14 screens.”

Customer: “No, you’re lying to me and sending me to the wrong screen. You don’t have a screen 12. You only have 3 screens.”

Me: “No, we have 14.”

Customer: “Then why does that say screens 1-3 on it?”

(The customer points to a large sign on the opposite side of the foyer that indicates where screens 1-3 are.)

Customer: “Huh, huh, so, fix this now, and do your f****** job correctly.”

Me: “Screen 12 is on the other side of the foyer.”

(We are at the ice cream counter which obscures the view of the sign indicating screens 4-14.)

Customer: *leans over the small counter and right into my face* “There is no f****** screen 12. Fix it, you stupid b****!

Me: *I step back, walk around the counter and step into the foyer, taking a few steps out until the sign is visible* “Sir, if you could just step over here?”

Customer: *looks confused, but stamps over* “What?”

(I point at the sign for the screens and remain silent.)

Customer: “But… But…”

Me: “That is the direction for screen 12, but since you were verbally abusive and threatening towards a member of staff I’m refusing you service and asking you to please leave the premises before I call security. The front doors are that way.”

(He started screaming and swearing enough that in the end we had to call security to remove him, and he didn’t get a refund on the tickets he’d already paid for.)

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Low On The Milk Of Human Kindness, Part 2

| IL, USA | Bad Behavior, Wild & Unruly

(I work in my family’s grocery store, which has been in my family since 1956. We’ve had the same hours at least since my parents purchased it in 1993. We close at 7 pm every Monday through Friday night. It is currently 7:05. The doors are locked, and I am cleaning the deli slicer, which is clearly visible from the front doors. An elderly man walks up to the door, looks at the “Closed” sign hanging on the door, and begins incessantly banging on the door. I look at my coworker who is counting money at the counter and agree to answer the door.)

Me: “Sorry, sir, but we’re closed.”

Customer: “All I need is a d*** gallon of milk.”

Me: “I’m sorry, but we’ve already shut down the registers.”

(The customer proceeds to push me back with the door, which opens inward, walks across the front of the store to the milk cooler, and grabs a gallon of milk.)

Coworker: “I can only ring this up if you have cash.”

(Customer throws five dollars down on the counter and stomps out the door, cussing my coworker and I out the entire time.)

Me: “Well, he was nice.”

Related:
Low On The Milk Of Human Kindness

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Doesn’t Score The Hotel Goal

| San Antonio, TX, USA | Hotels & Lodging, Wild & Unruly

(I work at a reservation center for a big chain hotel company. It’s nationwide and all of our calls are from all over. When you call, we ask for the hotel, dates, and any type of rate that you may qualify for or be calling about. Whatever hotel that a group is booked at is the ONLY one that will have that group rate. One day a guest calls and doesn’t really know exactly what he’s looking for.)

Me: “Thank you for calling [Company]. This is [My Name]. How can I help you today?”

Guest: “Uh, yeah, uh, I need to reserve a room for my son’s soccer tournament.”

Me: “Okay, what hotel are you looking for, sir?”

Guest: “It’s the Union Square.” *we have three different hotels called Union Square*

Me: “Okay, and which one?”

Guest: “THE UNION SQUARE!”

Me: “Sir, we have more than one Union Square so I’ll need to know which one. We have three, actually.”

Guest: “Oh, there’s more than one? Uh… the… uh… [Hotel Brand].”

Me: “Okay, and what are the dates?”

(He gives me the dates and I begin to read the rates to him.)

Guest: “NO! NO! NO! That’s not right; we have a discount.”

Me: “Oh, okay. Do you guys have a room block set aside?”

Guest: “Uh I don’t know, but they said to say were with [Group] and we get a better rate.”

Me: “Did they send an email with the information or anything? They usually send out something letting you know.”

Guest: “Oh, yeah; should I read that and see if it’s on there?”

Me: “Yes. If it gives you more information, then, yes, read the email so we can book it.”

Guest: “Uh, okay.” *reads off some info that he finds*

Me: *putting two and two together I figure out it’s a group* “Okay, I found it right here.”

(I give him the rates and he accepts. In order to even send a reservation, we need information like name, billing zip, card number to hold, and email to send you the confirmation number of your reservation. I get almost through when his attitude returns.)

Me: “Okay, I need your billing zip code, please?”

Guest: “FOR WHAT?! WHAT DO YOU THAT FOR?!”

Me: “Sir, we need the zip code to match the card we use to hold the room.”

(He complies.)

Me: “Okay, and the email address to send your confirmation number to once we’re done here?”

Guest: “OH, YOU’RE GONNA SEND ME A BUNCH OF S*** AND OFFERS, AREN’T YOU?! I DON’T WANT THAT! CAN YOU NOT SEND THAT?!”

Me: *severely annoyed at this point* “SIR, it’s an automated system and all I can send is the confirmation number. I don’t send anything else. The email is just to sent the confirmation to you.”

Guest: “OH, WELL, HOW ABOUT I DON’T STAY WITH YOU SINCE YOUR ATTITUDE SUCKS, HUH? HOW ABOUT THAT?!”

Me: “That’s fine sir, I’ll get you over to customer care to make a complaint, then—”

Guest: “NO! NO! I’M NOT GONNA STAY WITH YOU BECAUSE OF YOUR S***TY ATTITUDE, SO HOW ABOUT I TAKE MY BUSINESS ELSEWHERE?!”

Me: *laughs* “Okay, good luck finding your group at another hotel, then!” *hangs up*

(Needless to say he didn’t get his reservation, so I guess he got to explain to little Timmy that he wouldn’t go to his tournament because Daddy was an a**-hole.)

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