Category: Wild & Unruly

Wish It Had Taken A Quarter Of The Time

| WA, USA | At The Checkout, Family & Kids, Money, Wild & Unruly

(A mother and her adult daughter come into our store and proceed to be all kinds of trouble to everyone they see, including calling one of my coworkers a “little person” (and she’s around 5’6″, same as they are), knocking a child down with their cart “because she won’t move,” demanding products we don’t have, trying to go into employees-only areas, etc. FINALLY they come up to my register, where they break something and blame it on me, even though it hasn’t even come out of their cart yet. They also lecture me for five minutes about how my job is “not a joke” for no reason. After they go to leave, the mom comes back and wants to cut line and buy a candy bar. I just let her so that she’ll leave faster, and ask a coworker to hop on another register to serve the people who are waiting.)

Me: “Okay, that will be $2.99.”

(She hands me a $5 bill. I open my cash drawer to realize I just ran out of $1 bills. The manager who can get me change has just been called away.)

Me: “Do you mind if $1 of your change is in quarters? I just ran out of $1 bills and it will be a few minutes to get more.”

Customer: “No, that’s fine.”

(I proceed to hand her four quarters, a $1 bill, and a penny: $2.01 change.)

Me: “Here you go. Sorry again about the quarters. Have a good one.”

Customer: “Thanks!”

(Suddenly, the daughter LUNGES at me.)

Daughter: “YOU DIDN’T GIVE PROPER CHANGE! THAT IS NOT THE RIGHT CHANGE! FIX IT!”

Me: “Um, it is the proper change, $2.01. I gave her $1 in quarters because I ran out of bills.”

Customer: “Yes, honey, this is correct. I need the quarters anyway.”

Daughter: “NO! IT IS NOT RIGHT! GIVE HER THE RIGHT CHANGE NOW!”

(I’ve had it with these two at this point, so I take the change back from the customer and lay it on the counter.)

Me: “Okay, let’s count. $1, that is the bill. $1.25, bill plus one quarter. $1.50, bill plus two quarters. $1.75, bill plus three quarters. $2.00, bill plus four quarters. Four quarters makes a dollar, you see? And finally, $2.01; bill plus four quarters plus a penny. That is the correct change.”

(The mother is embarrassed at this point, but doing nothing to stop her daughter.)

Daughter: “NO! IT’S NOT RIGHT! YOU’RE TRYING TO STEAL FROM MY MOM!”

Me: “I literally have no other way I can explain this. I will call a manager.”

(I had to call a manager to confirm to the daughter that I gave her mother proper change. She still didn’t get it, and her mother just dragged her out yelling. How do you make it to around at least 25 years old without knowing four quarters makes a dollar?)

Meat Her Halfway, Part 2

| FL, USA | Bizarre, Crazy Requests, Food & Drink, Wild & Unruly

Customer: “Can I have the [Premium Brand #1] ham, please?”

Me: “I’m sorry, ma’am. We don’t stock [Premium brand #1].”

Customer: “WHAT?! Are you kidding me?! [Premium Brand #1] IS THE ONLY MEAT WORTH EATING!”

Me: “I’m sorry, we don’t have it. We have [Premium Brand #2] instead.”

Customer: “How was I supposed to know that?!”

(I point to my apron, my hat, and the two-feet-by-five-feet sign above my head, all of which are emblazoned with the logo of the brand we carry.)

Customer: “YOU CAN’T EXPECT ME TO READ THAT! [Premium Brand #1] IS THE ONLY LUNCHMEAT I EAT! EVERYTHING ELSE IS S***!”

Related:
Meat Her Halfway

You Need To Get Ovary It

| USA | Bad Behavior, Health & Body, Wild & Unruly

(I’m a manager at a restaurant with a drive-thru. A customer pulls up to the speaker box and proceeds to tell the order-taker that she had come through last night and her three chicken sandwiches were cold. She says she spoke with a manager and was told to come by for a replacement. The company’s policy is just to replace the order with or without proof, so the drive-thru operator tells her to go ahead and pull around to the window. As the manager I verify that the replacement chicken sandwiches are fresh and hot and hand the bag out the window myself. As I’m about to tell her that I have made sure her sandwiches were fresh, she snatches the bag out of my hand and screams.)

Customer:  “What about my d*** fries and drinks?”

Me: “Sorry about that, ma’am, I didn’t realize you had wanted fries or drinks. What would you like to drink?”

Customer:  “[Soda]!”

(A minute later I hand her the fries and drinks. She starts screaming again.)

Customer:  “I DIDN’T WANT ICE IN THESE!”

(I make her three new sodas, the whole time staying calm and polite. I tell her to have a good day and apologize one more time for her cold food on her last visit. As she drives away the employee who took her order says:)

Employee: “I don’t know how you stay calm like that when those assholes are getting free food.”

(I shrug my shoulders and walk away. The phone rings and I answer it. Of course it’s the customer from the drive through screaming into the phone.)

Customer:  “I NEED TO SPEAK YOUR MANAGER!”

Me: “Speaking. How can I help you?”

(She goes on to say that she had horrible service, girl at the window was rude, food was cold, etc.)

Me: “Ma’am, I handed out your order. I apologize if you thought I was being rude, but I can assure you the sandwiches and fries were hot and fresh. I verified that myself before handing you the order.”

Customer:  “I HAVE OVARIAN CANCER AND I EXPECT TO BE TREATED BETTER THAN THIS! This is horrible customer service!”

Me: “Ma’am, I apolo—”

Customer:  “YOU KNOW WHAT; I HOPE YOU DIE A VERY SLOW AND PAINFUL DEATH FROM OVARIAN CANCER!” *click*

Employee: “Did she just say—”

Me: “—that she hopes I die from ovarian cancer? Yes.”

Take It Or Break It

| NJ, USA | Wild & Unruly

(I have recently broken my leg and am on crutches. I have a handicap sign for my car and park in the last handicap spot available.)

Woman: *walks over from across the parking lot* “What the f*** are you doing?”

Me: “What’s the problem?”

Woman: *grabs my crutches* “You think you can just steal my spot?”

Me: *trying to balance on one foot* “Ma’am, this is a handicap spot. As you can see, I’m—”

Woman: “I’ve had enough of your crap!”

(She proceeds to push me, and I fall to the ground, hitting my already broken foot on the ground.)

Me: “What the heck is your problem? I can’t walk without them!”

Woman: “You know d*** well that you’re lying.”

(At this point, an employee sees me on the ground and runs out to help. He tries to help me up, but is stopped by the woman.)

Employee: “Ma’am, what’re you doing?”

Woman: *yelling* “THIS STUPID B**** TOOK MY F*** SPOT, AND IS PRETENDING TO BE HANDICAPPED TO GUILT TRIP ME!”

Employee: “Ma’am, this woman is handicapped, and can’t walk without her crutches! Give them back right now!”

Woman: “NO! NEVER! NOT UNTIL THIS B**** GIVES ME MY SPOT! I ALWAYS PARK HERE AND SHE HAS NO RIGHT! HANDICAPPED PEOPLE SHOULDN’T BE ALLOWED TO PARK HERE!”

(At this point, the manager comes out because of all the ruckus. He and the employee start to fight the woman for my crutches, but she does not want to give them up. The employee eventually grabs them out of her hands, and helps me up while the manager deals with the woman.)

Employee: “Are you all right?”

Me: “Yeah, I think so. Thank you so much for the help!”

Manager: “Ma’am, get the f*** out of my store or I’ll call the police!”

Woman: “FINE! I’M NEVER COMING BACK TO THIS F****** STORE!”

(I came back a few weeks later to find that the manager got her license plate and reported her to the police, and he even gave me a $100 gift card!)

Just Three Hot Minutes Away From Complete Anarchy

, | Port St Lucie, FL, USA | Bad Behavior, Wild & Unruly

(I am the manager for a busy fast food chain. Naturally, when we run out of product because it sells quicker than expected, we have to cook more.)

Drive-Thru: “Sir, it’ll be about three minutes for the chicken to finish cooking. Do you want something else or is waiting okay?”

Customer #1: “No, I’ll wait. Just don’t forget about me.” *drives forward and parks*

(The chicken has just come up not even three minutes later and we are in the process of assembling his sandwiches when the customer comes storming inside. So of course I think to myself: “yup, here comes Hell*)

Customer #1: “F**K THIS! I HAD TO WAIT FOR MY FOOD TO COOK. YOU KNOW WHAT? I ORDER HERE EVERYDAY! I WANT MY F***ING FOOD OR MY F***ING MONEY!”

(At this point he is screaming at the top of his lungs, in front of all my other guests.)

Me: “Okay, sir, just give me one moment. Your food just came up. I’ve got it right here for you.”

Customer #1: “F**K THIS. THIS IS A WASTE OF F***ING TIME. I WANT MY FOOD OR MY F***ING MONEY.”

(The food is in my hand, in front of him, as he is screaming this.)

Other Manager: “Sir, she has it ready. Just please stop cursing at us. We have it for you.”

Customer #1: “F*** YOU!”

(At this point there are children inside with another customer.)

Customer #2: “Sir, please stop.”

Customer #1: “YOU WANT TO FIGHT? COME OUT HERE AND FIGHT ME!”

Customer #2: “Sir. There’s no need to curse, that’s all I’m saying.”

Customer #1: “THIS IS F****** AMERICA! I CAN SAY WHATEVER THE F*** I WANT. SO SHUT YOUR GOD-D*** MOUTH!”

(Finally, after five minutes of screaming over the food, he snatches it out of my hand nearly ripping the bag and storms off out the door.)

Customer #2: “What was his problem?”

(We all couldn’t help but just start laughing.)

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