Unfiltered Story #295577
(If a customer calls us and is interested in looking at a vehicle, especially if they are out of state, then their salesman will ask them to put down a deposit on the car so it can’t be sold before they arrive to look at it. The deposit is 100% refundable if they decide they don’t want it, or they can factor that into the down payment if they do want the car.
A sales manager gives me some paperwork for a customer who wants their deposit back. Easy enough, I just need the credit card number, so I call them.)
Me: Hi, is this (customer?)
Customer: Yeah.
Me: Hi, this is (my name) from (dealership), how are you today?
Customer: Good.
Me: Good. I understand you want a refund on the deposit you put down?
Customer: Yeah.
Me: Okay. I will get that going, I just need the credit card number of the card you paid with.
Customer: Why?
Me: We don’t keep credit card numbers.
Customer: Who is this?
Me: (dealership).
Customer: And what is this for?
M: A refund for the deposit you put on (truck).
Customer: Is this a scam?
Me: No, ma’am.
Customer: Liar! It’s a scam! I didn’t put no deposit down!
Me: Is this (customer)?
Customer: No, bitch! I ain’t even old enough to drive a minivan!
(The customer hangs up on me. I go back to the sales manager and tell him what happened. He verified the number was correct, called the customer, and got the credit card number for me. And the customer sounded older than 14 or 15 to me, though I don’t know how old someone has to be to drive a minivan.)