I’m a faculty support assistant in a university business school. We hired a new temp almost three months ago and she is not working out (to put it mildly). She still requires constant hand-holding to complete the simplest tasks, and her communication skills leave much to be desired (again, mild). As a temp, she doesn’t have a [university] credit card, so she’s been using mine for faculty purchases. Which means I get dragged into nonsense like this.
Recently our manager was on vacation, and the manager of our sister department was covering in her absence. The temp sent her this email one morning:
“[Manager] and I have been making progress with various issues regarding [Professor]’s Google Cloud account and payment method. Since she is out of office, I am reaching out to provide updates about the situation. The credit card ending in [XXXX] was declined for an unknown reason. The auto pay was not able to process the payment for Google Cloud. I was not able to log into the account using credentials provided, but just resolved it yesterday. Under Payment Methods, it says the account is closed but this morning I just resolved this issue. As of now, I am not able to pay the invoice for August yet. Please let me know how I should proceed. Thank you.”
The manager understandably latches on to the one comprehensible thing in that word salad of contradictions–card [xxxx] was declined–and loops me in, asking me to call the bank to figure out what happened and get the charge cleared. After multiple tries navigating through the maze of automated menus (since it’s a corporate line card, they mostly expect you to call in to report a lost card), I finally get to a live agent, who is able to tell me that there is a pending transaction from Google for $3.96 and nothing declined. Well then.
I report this to the manager and temp, asking the temp to confirm the amount is correct. The reply:
“Yes that is correct and I have the payment receipt to confirm. Thank you very much!”
And thank <i>you</i> for unapologetically wasting 30 minutes of my life! Never in my working life have I been more dumbfounded, and I did retail for ten years. Just to confirm–there was nothing wrong with the payment or account, and the declined payment she referred to (I decided later) was one that happened <i>two months previously</i> . No, I don’t know why she never clarified that, even though she was on the email from the manager telling me to call the bank. No, I don’t know what she was trying to ask about in the first place. And no, I don’t know why she’s still employed. Thankfully, I’m moving to a new role and have washed my hands of her.