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Unfiltered Story #61324

New York | Unfiltered

(I work at the customer service desk and this happens almost every day.) *Phone rings*

Me: Thank you for calling (store) of (town) customer service, how may I direct your call?

Customer: Is this customer service?

Me: Yes, this is customer service, how may I direct your call?

Customer: I don’t know.

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Unfiltered Story #61323

Yorkshire, UK | Unfiltered

Today I took a rather strange phone call at work:

Customer: “Hi there, we have a lorry 5k from your petrol station, but he doesn’t have his fuel card with him. Would it be possible to take payment over the phone?”

Me: “I’m afraid not. If I accepted phone payment I could lose my job” (this being completely true)

Customer: “Ok, thanks anyway” *Customer hangs up*

Ten minutes later a white lorry arrives on my forecourt. The driver comes in, and queues politely

Me: “Hi mate, what can I get you?”

Customer: “Hi, I’m about to fill up with fuel, and my boss is going to pay over the phone, is that ok?”

Me: “No. Without a physical card here, we can’t authorise a payment”

Customer: “I want to speak to the manager.”

I get my manager, and he says exactly the same. Looking dejected the driver leaves the building, drives his vehicle to the pump and proceeds to try to fill his lorry. As he has been told no twice now, I ignore the alert to activate his pump. A minute or so later he takes the hint and moves… to a different pump, thinking I wouldn’t notice a 30 ton truck had moved. We repeat the same process of my ignoring his pump. He gets back in his vehicle and makes a phone call. A few minutes later our phone rings.

Me: “Hello can I help?”

Customer: “Hi, I’m calling to ask why you’re refusing to let our driver fuel?”

Me: “Because I’m not losing my job because your company is unable to keep track of where it’s damn cards are. Good day.”

It wasn’t just the same company, but the same person who phoned half an hour previous and was told no. So nice to know we in the retail business get listened to.

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Unfiltered Story #61322

Waukesha,USA | Unfiltered

(I’m working at the register and my coworker has a mild case of acne. No one has ever said anything to her about it. A woman and her daughter walk in.)

Woman: “You should really clean up your act”

Coworker: “Ma’am I don’t understand”

Woman: “You’ve got tons of acne! Don’t you think you’ll scare the children?”

Coworker: “Ma’am I can assure you that I wash my face every day. It does not affect my work in any way. The other customers don’t mind either”

*The woman and her daughter walk off but return about 10 minutes later with items she wants to buy*

Woman: “I’m not going to give you my money! Disgusting!”

*She then comes to my register*

Woman: “How did she even get a job here! People like her should work at [Local food chain]”

Me: “Ma’am I’m going to have to ask you to leave. You can’t behave that way to my fellow employees. The only thing that is disgusting is your behavior”

(She swears a few times before leaving. Luckily I haven’t seen her since. My coworker and I have become better friends since then!)

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Unfiltered Story #61320

Chicago | Unfiltered

Customer: [Through email] “Hi, I placed an order for some Postcards and from what I remember, there usually isn’t a charge for a Black & White backside. I’d rather not be charged an additional $15 for something that says ‘Full-Color Printing’ when I have Black&White. Please let me know if there’s anything you can do, thanks.”

Me: “Unfortunately I don’t recall ever seeing that option available for Postcards. I know for Flyers, that’s an option, maybe because it’s easier. Personally, calling it ‘Full-Color Printing’ seems a bit misleading to me. A different way to look at the charge is to consider the fact that because it’s on Heavyweight paper, the method for printing involves printing on one side, flipping it over, and running it through again. Alternatively, you can…” [I listed off a different method of being charged, a more Custom Print option that did save the customer $30.]

Customer: “I’ll go with that other option, thanks! For the record, I know for a fact that if you set the printer settings to Heavyweight 1 on the 550 Color machine, you can do double sided. I was previously working at [store] at [location] before it closed last month. Thanks!”

(It takes every effort on my end to not reply “Really? Because when we had these 550 machines installed, I tried the Heavyweight 2 setting and it jammed! Don’t tell me how to do my job. Your order is ready.” Sometimes the worst customers are the ones who actually have worked in retail.)

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Unfiltered Story #61321

Ontario, Canada | Unfiltered

(I work as a cashier and this happens one morning shortly after I start work. Two men come through my register)

Me: “So that comes to [total]”

Guy 1: *to guy two* “Debit, debit, debit, debit.”

Guy 2: “No, I’m paying with cash” *hands me some bills* Guy 1: *to me as I’m counting the change* “You know that was his tip money?”

Me: “Oh, really?”

Guy 1: “Yeah, he’s a stripper.”

Guy 2: “Work it, girl!”

*There’s a second of silence as I take this in and then the three of us burst out laughing, which lasts a good minute or so.* (Unfortunately, not all of the customers I had were this funny, but those two men made my day despite the impatient and rude customers that followed them!)

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