(I work at a self-serve frozen yogurt place. Customers pick what yogurts they want and fill the cup with whatever amount, flavor and toppings they want. We had a reward system where customers would get a ‘punch card’ and for every yogurt they bought, we would punch a hole in the card and 9 punches won you a free yogurt. We stopped this 3-4 months ago and have been telling customers this and promoting our new system, through email, QR codes and points as opposed to punches. A customer comes to the register with her yogurt to be weighed.)
Me: Hi, how are you?
Customer: Good. *Hands me a coupon and an incomplete punch card*
Me: *Takes the coupon and applies it* Oh I’m sorry, I can’t punch that. We stopped using that system a while back and have moved on to a new system.
Customer: That’s really disappointing. I worked really hard on getting these punches.
Me: I’m sorry, I know, that’s why when you sign up for the new program, you get 4 ounces free yogurt to kind of make up for that.
Customer: Well ok. How does it work?
(The customer is older and the system is fairly technology reliant so I try to explain the 2 slightly different methods to her as simply as I can which involve either your smartphone or a plastic QR code keyring attachment)
Customer: I don’t want to scan anything! I just want my free yogurt!
Me: I’m sorry, can I explain it another way?
Customer: No. This is my last visit. I’m lucky there are 2 other yogurt places near here.
(Neither of which offer any kind of rewards system.)
Me: I’m sorry you feel that way.
Customer: Yeah. And I’m calling customer services on you!
Me: I’m sorry, what did I do?
Customer: *Leaves in a huff*