(I was on duty with my colleague and he check-in a guest whom at first didn’t look all that fussy. An hour later he comes back to the hotel and ask for a late check-out at 2PM. Our latest check-out can be extended until 1PM and unless you have a very important/distress reasons then we can extend the check-out time later)
Guest: Why do you mean I can’t check-out at 2PM?! I think it was you who promised you I can leave at 2!!
Me: If it was me sir, I wouldn’t reject your request.
Guest: A lady was the one who said I can!
Me: I know sir, but I can assure you it wasn’t me. What is your purpose for your late check-out? Is your flight a bit late or-
Guest: You promised me I can!
(After a while of me explaining the late check-out charges and what not, he said…)
Guest: I call all the way from Hong Kong and you know that that is not cheap!
Me: I understand sir and I am really sorry becau-
Guest: No you don’t understand and you are not sorry! I want you to compensate me!
Me: Fine. What do you want us to compensate for you sir?
Guest: I want you to compensate my telephone calls!
Me: What? Uh.. Ok.. *hands him my Hotel Manager business card* This is our Hotel Maneger, you can contact her or email her regarding your request and-
Guest: No I don’t want to!
Me: Uh.. But you want a compensation right?
Guest: Yes but I don’t want to contact your manager. I don’t know what’s her name! I want YOU to tell your manager!
Me: I can’t do that sir. You NEED to do that because YOU want a compensation, right?
Guest: What is your name?
Me: I’m [My name].
Guest: I don’t get it! All the [5 Star Hotels] let me check out at 2PM!! If I know this happens, I will not stay in this hotel! I can actually leave this hotel!
(He left and went to his room)
Colleague: Why the hell didn’t he ask me in the first place? Dumb***.
(Thankfully I did not attend to him the next day during check-out. I did inform my other colleagues about him and thank goodness nothing much happen. I heard he was just quiet during his check-out)