(Our bakery receives a lot of cake orders to be delivered on the day before Christmas. The orders are noted with the person’s name and the time at which the order will be picked up. When the customer arrives, the person at the counter calls the bakery staff on the internal phone (the cakes are made upstairs) and gives them the name and hour of the order. To ease the process, the orders are taped to a wall, grouped by hour. I don’t work there but I always help out on these busy days, especially on the logistics part, so I’m usually the one who takes care of sorting the orders and taking the calls from downstairs. The following situation has happened several times, almost always with men.)
[customer] Hi, I’m picking up some cakes.
[counter staff] Sure, under which name are they and for what time?
[customer] Hum… That must be [his mother’s or wife’s name]. I don’t know about the time… maybe for now?
[counter staff, calls the bakery] Hey, can you send down the order under [name the guy said]? The customer is not sure about the hour but it should be now.
[me] Ok, I’ll check.
(The orders for later hours are piled on a desk, the ones for that hour are all aligned on the wall. I check them all but can’t find that name. I check previous hours, also not there. I go to the desk and start going through the piles of orders for the next hours and after a few minutes I still have no match.)
[me] I can’t find any order under that name, for any hour. Is he sure that’s the name?
[counter staff, to customer] Are you sure about the name? Maybe the order was placed under someone else’s name?
[customer] Well, my [mother/wife] usually takes care of that kind of thing…so it must be under her name… She just told me to come pick up the cakes for Christmas…
[counter staff] Ok… Do you know which cakes she ordered?
[customer] I have no idea… I’ll call her and ask.
[counter staff] Please do that.
(Meanwhile I’m double-checking all the orders just to make sure I didn’t miss that name)
(This is what we hear form the customer’s call) Hi [mom/wife], I’m here at [our bakery] to pick up the cakes but they can’t seem to find your order… It’s under your name, right? … Oh… really? Ok… Yes, yes, bye!
(The customer is now red from embarrassment) [to the counter staff] Hum… actually it seems that she placed the order at another bakery… I’m sorry… My bad…
[counter staff, screaming internally] Oh. Sure. No problem. [Forced smile] Have a Merry Christmas!
(The customer hurries off, the counter staff calls the bakery) [me] So which name is it after all?
[counter staff] You’re not going to believe it but… there was no order, he came to the wrong bakery!
[me] What?! [strong cursing]