Category: Uncategorized

Takes One To Serve One

| CA, USA | Uncategorized

Worker: “Thank you for calling [insurance company]. My name is [name]. How may I help you today?”

Me: “Hi, my name is [full name]. I went online to get a quote from your company yesterday, and I would like to get my car insurance through you guys. My confirmation number is [number].”

Worker: “Great! I can help set that up for you. Could I have your name and the last four numbers of your social security number?”

(I repeat my name, not even thinking about it, and my social.)

Worker: “Oh, wow, now I feel stupid. You already gave me your name! Wait… you didn’t get upset or anything; you just went along with the program.”

Me: *laughs* “Yeah, I guess I didn’t even think anything of it.”

Worker: “Well, I appreciate it. Most customers would have been upset, claiming I didn’t listen or whatever. Okay, next question: what is your area of employment?”

Me: “I’m a customer service representative.”

Worker: “Ah, no wonder.”

That Makes Two Of Us

| Las Vegas, NV, USA | Uncategorized

Caller: “Hi, I’m returning a call here?”

Me: “Yes? Are you looking for health insurance?”

Caller: “Well, yes.”

Me: “Great! Do you have the name of who called you? If not, I can just transfer you to an available agent.”

Caller: “Well, that’s the thing. I have a note and it says Linda.”

Me: “Okay, well—”

Caller: “Do you have a Linda? Because my name is Linda, and I’m worried I just wrote my own name down.”

Me: “We have a Linda. I’ll transfer you.”

Caller: “Oh, thank goodness!”

Mail Disorder

| Los Angeles, CA, USA | Uncategorized

(The office where I work is fairly small, which results in me overhearing the receptionists’ half of the phone conversations with some of our clients.)

Coworker: “[Office’s name], how can I help you?”

(The client talks, coworker answers the usual questions.)

Coworker: “Ma’am, I understand that but we can’t open your mail to check it for you.”

(The client continues talking.)

Coworker: “Yes, but as I said earlier, we can’t open your mail to check. It’s best that you get a P.O. box.”

(The client is talking again and is apparently upset, as the coworker has a frustrated/annoyed look on her face.)

Coworker: “Ma’am, you’ve called us many times in the past before, and we’ve said it many times before. We really recommend you to get a P.O. box, because we legally can not open your mail to check.”

(Eventually, the client hangs up.)

Me: “Not the first time?”

Coworker: “Won’t be the last.”