Category: Uncategorized

A Sudden Change In Attitude

, | USA | Uncategorized

(I’m taking money in the drive-thru.)

Me: “Hello, sir, your total was $10.03.”

Customer: *shoves a stack of bills in my hands* “That’s 11.”

Me: “All right.” *I proceed to count the bills*

Customer: “What are you doing? You don’t need to count them! I told you there were 11, so just type in 11 and give me my change!”

Me: “Sir, I have to check to see how much money you handed me. Even if you tell me I still have to count it.”

Customer: That’s bulls***! How can you be so distrusting? I’m not trying to scam you. If I say I gave you 11, then I gave you 11 dollars! God, you’re so rude. I can’t believe this.”

Me: “I’m sorry sir. Here’s $1.97 for your change.”

Customer: “Wait, what?”

Me: “You gave me 12. Not 11. That’s why I count everyone’s money. More often than not, people give me too much money by accident.”

Customer: “Oh… yeah. Thanks, I guess.”

(That wasn’t the first time I’ve had this conversation, and I’m sure it won’t be the last.)

And The Children Shall Lead, Part 2

| USA | Uncategorized

(I am a 33-year-old woman managing a local fast food restaurant. I love what I do, and take pride in my job and my restaurant. I also happen to be only five feet tall.)

Customer: “Hi. I want to order catering for a party I am having tomorrow.”

Me: “Well, we typically need more notice to do a catering order. How many people are you expecting?”

Customer: “Something like 120.”

Me: “We usually can’t do something that large on such short notice, but let me see—”

Customer: “You know what? Let me talk to the manager so I don’t have to be here all day!”

Me: “Ma’am, I am the manager. I’m not saying we can’t do it for sure. I just want to see if we have the staff scheduled, to see if I can pull this off for you.”

Customer:You are the manager? What are you, like 16? How young can you be to be a manager at [Restaurant]? They really need to start caring about their restaurants and hire some adults to run this place! I mean, it’s just kids around here! How are you supposed to run a business without any adults around?”

Me: “Ma’am, I’m in my 30s, married, and have children old enough to almost work here themselves.”

Customer: “OH! You are SO LYING! How old are you REALLY?”

(I pull out my driver’s license, covering my info with my thumb, all but my birthdate.)

Customer: “Um.. uh… Sorry. You.. uh.. you… you don’t LOOK your age.”

Me: “I’ll take your shock as a compliment. Now, let me look to see if we have the staff to make your party happen.”

(I check. We did. We pulled off her party the next day.)

Related:
And The Children Shall Lead

A Gem Of A Customer

| Worcestershire, England, UK | Awesome Customers, Money, Uncategorized

(A lovely, regular customer has called up after we have sent her the wrong thing. She has always been very friendly and polite and this is no exception.)

Customer: “Have you got what I was supposed to have in stock?”

Me: “We have some of the items. I’d be happy to send them to you for free.”

Customer: “Okay, well I’ll send this stuff back.”

Me: “Don’t worry about it, keep it. I know you can use it all, so just keep it.”

Customer: “Then you have to charge me for these beads!”

Me: “No, I will not.”

Customer: “Charge me for them!”

Me: “No, no, no, no, no, no.”

Customer: “Yes, yes, yes, yes, yes, yes.”

Me: “No! You will have free gemstones if you like it or not!”

Customer: “Not if you’re not going to charge me!”

Me: “Too late! I’ve added them onto your order!”

Customer: “Well, if you insist!”