Category: Transportation

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Pre(Car)ious Insurance, Part 10

| UK | Transportation

(The call centre I work at does quotes for car insurance, and like most companies we have additional products, such as Motor Legal Protection, Breakdown Cover, Keycare, etc. The company has a strict policy that we aren’t to push these products, just offer them and that’s it; if the customer doesn’t want it, they just don’t want it. However, we are required by our regulators that we have to mention them, and inform the customer exactly what they cover so they aren’t misinformed; it also makes it easier to debunk any claims that the customer may make about “But they didn’t tell me about that specific thing when I signed up!” or anything like that.)

Me: “So now I’ll just be going through some information on our additional products…”

Customer: “I don’t want any of the additional products; I just want the basic insurance.”

Me: “That’s fair enough, sir, but I’m still required to give you the information in case you change your mind and want to add them later.”

Customer: “I won’t change my mind! Just let me pay. I don’t care about the other stuff. Stop trying to sell it to me!”

Me: “Sir, like I said, I understand, but regardless of whether you want them today I’m still required to quickly tell you about them so you are right informed. This policy is enforced by our industry regulators, and the company could be fined if I didn’t, and I would be marked badly on this call.”

Customer: “Ugh, fine, but hurry up!”

Me: *gives info on products*

Customer: “Actually that Keycare sounds like something I might need…”

Me: *while mentally face-palming* “Well, I can add that on for you for [price], if you’d like?”

Related:
Pre(Car)ious Insurance, Part 9
Pre(Car)ious Insurance, Part 8
Pre(Car)ious Insurance, Part 7

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Your Money Is Gone In Sixty Seconds

| IA, USA | Transportation

(A customer steps up with some snack food at the checkout counter; I promptly ring it up.)

Me: “That will be [total].”

Customer: “Do you accept EBT?”

Me: “Yes, we do.”

(After completing the transaction, the customer then walks out and starts up his Mustang. Since he was at the end of a rush, I turn to my coworker at the other register.)

Me: “How can he even afford that thing if he’s poor enough for food stamps?”

Coworker: “It’s probably BECAUSE he’s on food stamps.”

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Car-Tipping

| WI, USA | Bizarre, Crazy Requests, Food & Drink, Transportation

(It’s late at night, and I’m out delivering pizza. I’m driving a relatively small car.)

Customer #1: “Oh, what a cute car! [Customer #2], come look at it!”

(Customer #2 comes out to look.)

Customer #1: “Can we take a picture of it?”

Me: “I guess.”

Customer #2: “Take a picture of me on it!”

Customer #1: “Yeah!”

(The next door neighbor now opens their door.)

Neighbor: “I’ll take the picture!”

(Customer #1, Customer #2, and Neighbor run down to my car. Customer #2 then lies on top of it, for Neighbor to take pictures of.)

Customer #1: “We’re not tipping you enough for this, are we?”

Me: *having given up on existence, just shrugs*

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Satellite Plight

| USA | Bad Behavior, Movies & TV, Transportation

Me: “Thank you for calling [Company]. My name is [My Name]. How can I assist you today?”

Customer: “I need you to realign my satellite.”

Me: “Well, sir, I can have a tech—”

Customer: “Are you f****** deaf?! I said I want you to realign my satellite!”

Me: “In order to do that, sir, I would need to get a tech out there, as your satellite dish is screwed onto your roof.”

Customer: “Don’t insult my f****** intelligence. I know you have a button over there to f****** realign it.”

Me: “I’m sorry, sir, but I don’t have that.”

Customer: “You guys cut off my satellite because my landlords are getting divorced! You f****** purposely messed it up because of there stupid f****** divorce; I know it! That’s why it says searching for satellite on my screen!”

Me: “Sir, please stop yelling at me. I—” *customer hangs up*

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Gets The Customers All Pumped Up

Bad Behavior, Technology, Transportation

(I’m working in a petrol station late at night. The area had just recovered from a power cut but it seems our section is still not back up yet. Customers coming in are very understandable about it. As I’m cleaning I see a regular trying to use a pump. I wave her in.)

Regular: “What is going on?!”

Me: “We’ve had a power-cut so none of the pumps are working.”

Regular: “Then why do you have lights on?”

Me: “We have a small generator outside that keeps the lights, alarm, and fridges on. They can’t power the pumps, I’m afraid.”

Regular: “Well, how can I get home?”

Me: “I don’t know. Sorry, without power there is no way I can get the fuel out.”

Regular: “But I need fuel now.”

(This continues for several minutes. Note, it’s my second-to-last week.)

Me: “Look unless we punch holes in the pumps you aren’t getting fuel.”

Regular: “How long will that take?”

Me: “I wasn’t serious. That would blow this place up. Look, I can’t give you fuel. There isn’t any electricity for the pumps to work. Please leave.”

(She carries on for another few minutes before she goes and stands with the pump in her car for 15 minutes. She eventually drives off with the pump still in her car, ripping it off. I phone the police who take all the details and leave. In the morning she comes back in.)

Regular: “Why can’t I use that pump? Don’t tell me you still aren’t working. I see others using it!”

Me: “That’s the one you broke last night. I’ve passed it to the police to deal with.”

(She goes white and silent for a few minutes before screaming and storms outs.)

Regular: “I’M TELLING YOUR BOSS!”

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