Category: Transportation

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Low-balling Your Standards

| USA | Money, Transportation

Customer: “[Coworker] hasn’t contacted me back yet. I left him a message an hour ago. I don’t understand why he hasn’t called me back.”

Me: “I’m sorry about that, ma’am, but he’s been in and out of the front office most of the afternoon, working on a couple of estimates.”

(I don’t tell her that all of our adjusters have dozens of jobs to oversee and often have 10 or more messages waiting to be returned at any given point in the day.)

Me: “I can write down your information and let him know you’re waiting on a call back, if you’d like.”

Customer: “Yes, thank you. I’m [Customer], and he had called me about my car. I just can’t understand this at all… Why is the insurance low-balling me?”

Me: “Low-balling you?”

Customer: “Yes! They wrote me an estimate for my car for $2,000 and now [Coworker] is telling me they took the car apart and the estimate is now $4,000! How in the world can that be? I can’t deal with an insurance that will try to cheat me! I pay them good money for my policy, and I can’t understand why they would be so unfair to me!”

Me: “Ah, I think I understand what’s going on, ma’am. Did the insurance adjustor write the estimate just from looking at the car?”

Customer: “Yes. He walked around it and wrote an estimate and it’s way too different than yours!”

Me: “That happens a lot, actually, ma’am. The insurance adjustor could only see the outside of the car. He did his best, but he couldn’t see to know what got damaged behind the outside pieces and so he couldn’t include that in the first estimate. His paperwork was just to get the claim going. Once you brought us the car to take apart to fully inspect and start fixing, we were able to see the different parts inside of the car and tell what else had been broken by the wreck. So, we wrote up a new estimate for the new damages found, and we will work with the insurance to get that paid and fixed. [Coworker] was just letting you know what the new total was so you’d be up to date on everything.”

Customer: “But how can there possibly be that much more damage? I don’t understand why the insurance was low-balling me!”

Me: “Well, depending on where the damage is, there are lots of internal parts to your car. And, unfortunately, they add up quickly if they need to be repaired or replaced.”

Customer: “But I don’t understand!”

Me: “Let me get your contact number so [Coworker] can call you back…”

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In An Odd Interstate Of Mind

| WV, USA | Geography, Popular, Transportation

(I work at a gas station on the side of the interstate. To get back on the interstate, one simply continues driving straight, guided by cones, signs, and post. An older man approaches the gas station; I have the employee door unlocked as I have just swept the office. The customer looks at “employees only” sign and walks in anyway.)

Me: “Sir, you’ll need to go to the front doors. This is the employee door.”

Customer: “Oh, I’m sorry. I didn’t know.” *walks to front* “You see that car over there?”

(I look outside to the twelve cars sitting at pumps.)

Me: “Which one, sir?”

Customer: “That maroon one?”

Me: “Yes, sir.”

Customer: “I’d like $30 on that pump.”

(I ring up the transaction.)

Customer: “How do I get back on the interstate?

Me: “You just head straight. Follow the cones and posts and the sign that says ‘Exit Here.’”

Customer: “Okay! So, I go back that way?” *points the opposite direction*

Me: “No, sir, that way.” *points to the correct direction*

Customer: “Okay, I’m trying to get to West Virginia, you see.”

Me: “Sir, you are in West Virginia.”

Customer: “No, this is North Carolina!”

Me: “No, sir, this IS West Virginia.”

Customer: “How do you know?”

Me: “I live here?”

Customer: “You need to learn your geography.” *leaves*

Me: “What just… what just happened?”

Needs A Ticket Out Of Monday Morning

| Wales | Funny Names, Transportation

(I’m not quite awake yet and getting the bus to town.)

Me: “Single to [Village], please.”

Bus Driver: “This is [Village].”

Me: “Oh… sorry. Single to [Town], please.”

Bus Driver: “It’s okay. It’s Monday morning.”