Category: Transportation

Creating An International Incident

| Salt Lake City, UT, USA | Crazy Requests, Geography, Transportation

(I work at an Japanese car brand’s USA customer service center. Because of the differences in laws and regulations, there are actually several different companies – USA, Canada, Europe, etc.)

Me: “Thank you for calling [Car Brand]. My name is [My Name]. How may I help you?”

Caller: “Yeah, I want to make complaint! I had to leave my car at the dealership overnight for maintenance and the next morning there was a big scratch in the paint along one side.”

Me: “Oh, I’m sorry to hear that! I will be happy to help you file a report. Where is the dealership? What city and state?”

Caller: “It’s in Tel Aviv.”

Me: “What state is that in?”

(There are lots of towns and cities in the USA named after places in other countries.)

Caller: “Oh, it’s not in the US. Tel Aviv is in Israel!”

Me: “In that case, sir, you’ve reached a wrong number. You need to call [Car Brand] of Israel to make your report.”

Caller: “I did! But I didn’t like their answer, so I decided to call you!”

Stupidity Amplified

| Indianapolis, IN, USA | Extra Stupid, Musical Mayhem, Transportation

(I work for an online music store, and often customers will call if they have any sort of problem with an order.)

Caller: “I purchased a very expensive amplifier head from your company. I am thinking about sending it back because it cuts in and out with sound while I play my guitar through it. I boxed it up and set it on my porch two nights ago, but no one has picked it up yet.”

Me: “When did you call us for a return authorization?”

Caller: “I didn’t. Why won’t someone just come pick it up?”

Wanted Proof But Got Overproof

| USA | Criminal & Illegal, Liars & Scammers, Transportation

(I work at a chain shipping store. One of my coworkers is helping an older woman who wants to ship a package to a friend. She has a box that is inside a plastic bag.)

Coworker: “Ma’am, is there anything breakable in your package?”

Older Woman: “Yes. It probably needs to be bubble wrapped but you can just bubble wrap the box.”

Coworker: “Okay, that’s not a problem! Can I just take the box out of the bag to make sure the item isn’t moving around inside the box?”

Older Woman: “Sure, that’s not a problem.”

(My coworker takes the box out of the bag and notices that the box says that it contains a bottle of Crown Royal. In our state you cannot ship hard liquor without a number of serious licenses.)

Coworker: “Ma’am, what’s inside this box?”

Older Woman: “Shampoo.”

Coworker: “Ma’am, are you sure?”

Older Woman: “Yes, it’s just shampoo.”

Coworker: “Ma’am, do you mind if I check to make sure its just shampoo?”

Older Woman: “Sure, that’s not a problem.”

(My coworker opens the box and pulls out a full bottle of Crown Royal.)

Coworker: “Ma’am, this is a bottle of Crown Royal. You can’t ship this. It’s against the law.”

Older Woman: “No. It’s shampoo!”

Coworker: “Ma’am, this ‘shampoo’ is 80 proof.”

(The older woman grabs the Crown Royal from my coworker and quickly exits the store.)

Coworker: *to me* “I want that kind of shampoo!”

They Must Have Misunderstood Her Delivery

| CA, USA | Food & Drink, Transportation

(We get a large delivery order for a wealthy building near NYU. A couple, two white people that looked to be in their late 40s in expensive clothes, answer the door. Behind them there is a buffet set up and people mingling.)

Woman: “Hi! Come on in!”

(I enter, putting my bags on the table. I’m about to tell them the total, but they wave me off.)

Woman: “How do you know [Host]?”

Me: “I don’t. I’m the delivery girl.”

(They laugh.)

Man: ”We know [Host] from the English department.”

Woman: “Well, I knew her at Columbia undergrad, so way back!”

Me: “Sure. I’m studying English at Hunter.”

Man: “Great! Here, let us take your coat. What’re you drinking?”

(I keep my coat and have a beer. We talk about what a drag it is reading “Heart of Darkness” every semester. The host appears.)

Man: “[Host], do you know [My Name]? She’s at Hunter studying English.”

Host: “Are you John’s girlfriend?”

Me: “No, I’m the delivery girl.”

Host: *laughs* “Have some food! Let me know when [Pizza Place] gets here. They’re always so slow Friday nights.”

Me: “[Pizza Place] has a lot of customers; it’s nothing personal. It’s [Total], and I figure I already drank my tip.”

(They laugh again, but now the host is confused. He can see the bags splashed with my restaurant’s logo behind me.)

Host: “You’re with [Pizza Place]?”

Me: “Yes. It’s [Total], please.”

(She leaves to get her purse. The couple smiles at me awkwardly and then wanders off. I pocket another beer. The host gives me $80 and good wishes for my finals. I still like to treasure the looks on their faces today!)

The Jewel Fool

| USA | Bad Behavior, Tourists/Travel, Transportation

(I’m in the TSA pre-check line, since I have *paid* for clearance for such. Recently, the policy has been that flyers over 65 get automatic pre-check, for the most part. In front of me in the security screening line is an older woman, who I assume got the “elderly flyer” clearance.)

TSA Agent: “Ma’am, you need to remove your jewelry to go through the metal detector. You can probably go through with a single necklace or ring, but not with the numerous pieces you’re wearing. If you have something really valuable, we can hold it within your sight while you walk through.”

Elderly Flyer: “I’m not letting any of my very valuable jewelry out of my sight… It’ll be fine; just let me through.”

TSA Agent: “We can’t really stop you from trying… Please walk through the metal detector.”

(Of course the metal detector goes nuts with her piles of jewelry, but despite TSA’s requests to take the jewelry off or step aside, she continues ranting and raving and blocking the metal detector so that no one else can proceed. Eventually, they get her off to the side, and let people behind her go through the metal detector. I don’t remove my wedding set since I know that it doesn’t contain enough metal to set off the detectors, but that is literally the only metal on my person.)

Elderly Flyer: “NOW HOLD ON A MINUTE! She just walked through the metal detector wearing a hunk of a rock, and you didn’t hold her up for one second. Why am I being persecuted?”

TSA Agent: “Ma’am, she was wearing just one ring, and a typical wedding ring won’t set off the detectors. You are wearing several necklaces, bracelets, and rings. You don’t have to take it all off, but more than one necklace, bracelet, or ring will probably set off the detectors, and then we have to re-screen you. Again, if any one of your pieces of jewelry are very valuable, we can hold it while you walk through the metal detector, and it will never be out of your sight.”

Elderly Flyer: “I just don’t understand why I’m being subject to such intense screening. I’m an innocent old lady!”

Me: *finally snapping* “Look, lady, you were put in this line just because you are old. If you were even a few years younger, you’d be standing in a long line downstairs and have to take not only your jewelry, but also shoes and coat off, plus remove the iPad I saw you using a few minutes ago from your bag, and I’m going to bet you have liquids in your bag you didn’t have to remove, either. I paid $100 and went through a background check and in-person interview to use this line… You got here for free because you are old. Don’t look a gift horse in the mouth. If they asked me to take my wedding set off because it set the metal detector off, I would do it, even though it’s worth at least 10 times what all your costume jewelry is. Take your jewelry off, put it through the x-ray machine, and GET OVER IT.”

(She stood there mouth agape that someone would tell her what’s what. The TSA agent at the end of the line, where I was retrieving my carry on, gave me a discreet high-five.)

Page 13/59First...1112131415...Last