Category: Transportation


My Advice Is Reliable

| MA, USA | Transportation

(Customers often call before their reservations to find out what models of car are available.)

Customer: “Hello, this is [Name]. I have a rental this afternoon.”

Me: “Yes, ma’am, I see your reservation right here.”

Customer: “What kind of car do you have for me?”

Me: “It looks like I have a [midsize, foreign-made car] for you today.”

Customer: “Is that a reliable car? I have to drive all the way to [Location two hours away].”

Me: “…Reliable? Yes, it’s reliable, ma’am.”

Customer: “But it won’t break down?”

(I reassured the customer that our cars are regularly maintained in general and that I had not had any complaints about the car I’m putting her in, which was true, but I really didn’t know what she was expecting me to say…)


Breaking Their Mentality

| CO, USA | Transportation

(I work in a gift shop located in a ski resort where 50% of the customers fly to the destination. We use plenty of tissue and bubble wrap for all of our gifts knowing this is the case.)

Customer: “I want to purchase these mugs. But I want to let you know I will be flying. Can you wrap them?”

Me: “Oh, yes, I have lots of bubble wrap for that.”

Customer: “Good! I want them wrapped so that the airlines CANNOT break them.”

Me: “Well, I can’t guarantee that; they can break anything.”

Customer: “Well, that’s how well I want them wrapped. I need to get them home. Do you have any cardboard boxes?”

Me: “I am sorry, I don’t, but I will give you lots of bubble wrap. Plus, may I suggest wrapping them in some of your clothing or a ski boot or helmet if you have those.”

(Most customers think we are geniuses when we suggest this and then once they see how much tissue we use they are satisfied. NOT this lady.)

Customer: “You just don’t understand. If I get these I want to make sure they get back in one piece.”

Me: *exasperated* “Well, maybe you shouldn’t get them if you are concerned.”

(At this point her husband calmed her down a bit by saying we would figure it out. They wound up buying but she still left the store mumbling about stores not guaranteeing you’ll get home with the product in one piece.)


Suffers From Bad Timing

| Pittsburgh, PA, USA | Hotels & Lodging, Time, Transportation

(I work in a hotel that offers a complimentary shuttle to the local area from 7 am to 10 pm. At 6:30 in the evening a guest comes down to inquire about our service.)

Me: “Hi! How can I help you?”

Guest: “What time does the seven o’clock shuttle leave?”

(After a brief moment of silence.)

Me: “The seven o’clock shuttle normally leaves at seven o’clock.”

Guest: “Okay, so that’s seven pm right?”

Me: “Yes. The seven o’clock shuttle leaves twice a day. One at seven am and the other at seven pm.”

Guest: “I thought your shuttle runs more than that.”

Me: “It does, but it would no longer be the seven o’clock shuttle. Instead it would be the eight or nine o’clock one depending on when it was leaving.”

Guest: “Oh, I see. I didn’t realize you had more than one shuttle.”

(I remained silent as the guest walked away.)


Time To Put The Brakes On Misogyny

| TX, USA | Bigotry, Popular, Transportation

(I’m a girl and I run a brake shop. People call, I diagnose the issue, give them a quote, set appointments, and order parts. You could say I know a lot about brakes but something like this happens at least once a month.)

Me: “Thank you for calling [Brake Shop]; this is [My Name].”

Male Caller: “Hi, honey. I need a quote on a brake job. Do you need to transfer me to somebody else?”

Me: “No, I can handle your quote.”

Male Caller: “Great! I just love a woman who knows her brakes.”

Me: “And I just love a man that can be condescending and sexist in one sentence.” *click*


You’ve Been Uber-Nice!

| Chapel Hill/Durham, NC, USA | Awesome Customers, Awesome Workers, Food & Drink, Popular, Transportation

(I am a new Uber driver, working my first Saturday with a full student population of 44,000 back from Christmas break with two home games. It’s been a hectic but pleasant afternoon when I pick up a woman catching the Megabus to Washington, DC, about a six to eight-hour ride. I have to drive through post-game traffic (which takes about 20 minutes), and during the ride she asked me to stop at a local restaurant to buy a snack for the trip.)

Me: “I’ve never been to [Restaurant], but have heard great things about it.”

Passenger: “Oh, it’s got really good crostini, paninis, and tramezzini. They have this amazing crostini with goat cheese, honey, and pepper.”

Me: “Sounds like a tasty combo. What’s a crostini?”

Passenger: “A small piece of toast with good stuff on top.”

Me: “Well, we’re about five minutes away. Maybe you should make a pickup call so you can make your bus.”

Passenger: “I’ll have to make it quick.”

(She calls the restaurant and is put on hold for several minutes, then orders what seems like a lot of food; by this time we are almost there.)

Passenger: “This could take a while. If you need to go park around the corner, I can find you.”

Me: “I think I can wait right here. Don’t want let your food get cold.”

(She is gone about 10 minutes. When she gets in, she hands me a small container.)

Passenger: “You’ve been very patient with me and the traffic so I got you a snack as well.”

Me: “Wow. I haven’t eaten since breakfast. Thanks a lot!”

(I dropped her off in plenty of time for the bus, and helped with the bags. Thank you, Megabus lady, you really made my 12-hour day!)

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