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Category: Tourists/Travel

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You Obviously Don’t Have An Anime Nose

| Japan | Bizarre, Health & Body, Language & Words, Tourists/Travel

(I am a European girl working in a bar in Japan that advertises as being international. Foreign staff are often popular with Japanese customers who frequently tell us how “kawaii” (cute) we are. On this occasion I am talking to a couple of slightly drunk Japanese girls.)

Customer: “Aaaaaaah, you’re so cute!”

Me: *smiling, since we get this a lot* “Thank you.”

Customer: “Ah, you’re so cute! It’s because your face is small and you have a nose!”

Me: “Thank you…?”

(Apparently having a nose is somehow exciting!)

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Refunder Blunder, Part 21

| Wales, UK | Crazy Requests, Money, Popular, Tourists/Travel, Transportation

(I am approached by an initially-pleasant elderly couple.)

Me: “Prynhawn da, good afternoon; may I help you?”

Customer: “Yes, we were wondering if you know anything about yesterday’s car crash?”

Me: “The one at [Tiny Village] about six pm? Yes, it affected my route home – I took a quick diversion through a mountain pass that runs parallel to the main road.”

Customer: “What happened, then?”

Me: “Well, I’m not privy to all the details but from what I hear, nobody died.”

Customer: “Well, that’s good. The poor dears.”

Customer’s Husband: “The poor dears. Anyway, since you said nobody died, we’d like to know how we may apply for compensation?”

Me: “Sir, if you were involved in the accident or a witness you need to contact the police straight away! You could have vital information. Your insurance company might want to know too.”

Customer: “Oh, no, dear, no! Nothing like that.”

Customer’s Husband: “The road had been closed for over an hour when we got there and we didn’t see a thing.”

Me: “Then how could you possibly need compensating? I’m really sorry, but I don’t understand.”

Customer: “Well, the policeman at the road block gave us directions.”

Me: “O… kay?”

Customer’s Husband: “He offered us two routes back to [Town I am working in].”

Customer: “One sounds like that single track road you said you used.”

Customer’s Husband: “And the other was sticking to the main roads and driving back around the mountain range the other way.”

Customer: “We didn’t want to go into the mountains, you see. Imagine if we met another car!”

Customer’s Husband: “So we went the long way. And now we’d like to claim our money back for the extra fuel.”

(I am dumbstruck and stand there with my mouth open for a good few seconds whilst I think of something useful to tell them.)

Me: “Well, sir and ma’am, I’m not aware of any council-run schemes to compensate people for inconveniences or extra costs incurred for those not involved in a roadside emergency. I can give you the number for the department in the council that deals with roadways, but if anything like this IS available, my guess is that it would take the form of an insurance payout from the companies the vehicles actually involved were insured with. I have no idea if you can even get that information, but I can give you contact details for the nearest police station, who should be able to tell you.”

Customer’s Husband: “That sounds complicated.”

Customer: “We were hoping you might have a refund button on your till for it and could just give us cash today.”

Customer’s Husband: “We don’t mind if you have to refund it on our card, though.”

Me: “Sir, you’ve come to a tourist information kiosk. The ONLY functions on my till are for the sale and returns of maps and souvenirs. On the off-chance that there IS a law somewhere that says you may claim compensation for the type of issue you had yesterday, it would be dealt with centrally anyway and you’d get a cheque in the post. As I’ve said, it is NOT something we can deal with here. You would need to contact the police, a solicitor, or perhaps our roadways department.”

Customer: “Okay, well, that’s not really what we wanted to hear, but thank you, dear.”

(I needed to go and make a very strong cup of tea after they left!)

Related:
Refunder Blunder, Part 20
Refunder Blunder, Part 19
Refunder Blunder, Part 18

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Don’t Mess With The Moose

| MN, USA | Extra Stupid, Pets & Animals, Tourists/Travel

(I work for a state park, and we get asked a lot of the same questions every day. Sometimes we hear them enough and we simply respond by making some BS answer and continue leading the customer the wrong way, just so they will stop complaining.)

Customer: “This is my first time ever visiting here and I was wondering, when do the deer turn into moose?”

Me: *having heard this at least five times* “Usually around the end of October through the middle of November.”

Customer: “Could you be more specific on the date?”

Me: “My apologies, but it varies from year to year. Some years are better than others and they turn much quicker, though I have a feeling this is one of those years.”

Customer: “Oh, thank you for the useful information!”

(The man walked away thinking deer turn into moose. My coworkers asked how long I had been thinking of that answer. I made it up as we were talking, hoping he would catch my sarcasm…)