Category: Top

The (Percolating) Patience Of A Saint

| Colorado, USA | Food & Drink, Top

(I manage a well-known chain coffee location. We had a minor price increase on some items about a month before.)

Me: “Good morning, sir. What can I get you today?”

Customer: “Medium coffee.”

Me: “Sure, that will be $2.17.”

Customer: “Two…WHAT?!”

Me: “$2.17?”

Customer: “When did that start? It was two dollars even!”

Me: “I’m sorry, sir. We had a minor price increase about a month ago.”

(At this point, the customer has paid and received his drink and is now holding up the line.)

Customer: “I haven’t stopped drinking coffee in the last month! It’s been two dollars and that’s what it is! I don’t know where you get off charging me more all of the sudden, but that’s just crap!”

Me: “Sir, our prices are set by corporate and we have no control, so I’m sorry if you don’t like the price. I can give you a refund if you don’t want the drink, but the lady behind—”

Customer: “Don’t tell me what to do!! I want this coffee! Look, I’ve already put my face on the cup!”  

(He then emphasizes the point by mashing his mouth into the lid.)

Customer: “…and you have my money! Oh…and you’re ‘Sorry’? Do you know what that means in the dictionary?!”

Me: “Yes, sir.”

Customer: “No, you frickin’ don’t! It means you aren’t worth anything and that’s what I think of this place. It’s SORRY!”

(During this final tirade, he is waving his cup around and it’s apparent that the woman behind him is afraid one of us will be splashed.)

Me: “Sir, I apologize for your confusion. If you don’t like the prices, you don’t need to spend your money here. You have my apology, so please take your coffee and have a great day.”

(He stares at me blankly for a moment and then wheels around and storms out. The woman who was behind him steps up to the counter. Surprisingly, she reaches out to shake my hand.)

Next customer: “I don’t know how you stayed calm during that. He almost hit you with hot coffee! I just wanted to shake the hand of a saint before I got my latte!”

BOGO: Buy One Give One

| Atlanta, GA, USA | Awesome Customers, Top

(I’ve been helping a customer who’s about to get a great deal because of a BOGO promotion in the store. She also has a coupon for a free item. Even I am impressed with the amount of products she’ll get for free. I’ve been helping her select lotions and fragrances on the floor.)

Customer: “Well, I have so much already. I don’t know what to pick out next. What would you recommend? What’s your favorite fragrance?”

(I show her my favorite fragrance and she adds a lotion to her bag before she heads to the register to check out. She comes back to me after she makes her purchases.)

Customer: “Thanks so much for your help today!”

(Surprisingly, she hands me a bag from our store with an item in it. Inside is my favorite lotion; she had used her coupon to treat me!)

Bigots Will Only Get Stonewalled

| Indiana, USA | At The Checkout, Bigotry, Top

(I’m a cashier at a newly opened gas station. It is the first of its chain in the area. As such, many of the customers are asking questions about the store. Since we’re new, I’m trying my best to be extra friendly and helpful to everyone. An old woman approaches me with several items. She looks rather concerned.)

Customer: “So…are you a gas station or a grocery store?”

Me: “Both, ma’am. We’re all about convenience.”

Customer: “And what sorts of customers come here?”

Me: “Well, we’ve just opened, ma’am, so its hard to say at this point.”

Customer: “I don’t want to shop at a store for God-hating homosexuals.”

Me: “Come again?”

Customer: “You heard me!”

(I do my best to maintain a neutral stance and begin scanning her items as quickly as possible.)

Me: “Ma’am, by policy we can’t turn away customers.”

(She gives me a strange look and her eyes widen.)

Customer: “You’re one of them aren’t you!?”

Me: “Pardon?”

Customer: “You’re a f*****!”

Me: “I’m not, actually, but it is my job to serve any customer that comes to my register.”

Customer: “I will never come here again! May God have mercy on your sinful soul!”

(I stand there for a few moments absolutely dumbstruck. Meanwhile, two older gentlemen in matching lavender shirts come up to my register and drop a $50 bill in my tip jar while only purchasing a single gallon of milk. One of them grins and looks me in the eye.)

Older gentleman: “Doesn’t matter if you’re on ‘our team’ or not. We’re coming here every day from now on.”