Category: Top

Little White Lies On Little White Christmases

| CA, USA | Family & Kids, Holidays, Theme Of The Month, Top

(I receive a call on Christmas Eve.)

Me: “Thank you for calling [company]. How may I help you?”

Mom: *after verifying her account* “I’d like to put my daughter on the line. It’s her phone that’s having the trouble.”

Me: “Sure.”

Mom: *gives phone to her daughter*

Daughter: “I can’t make any calls on my phone. It keeps giving me a recording.”

Me: “Let’s see what we need to do to fix that. What kind of phone do you have?”

(The daughter gives me the name of a phone we stopped selling about 2 years before. Looking at her account, there’s a brand new phone that we only started selling about a month before. I check the remarks and it was activated today, Christmas Eve. I put two and two together and decide to speak with her mom.)

Me: “I think I actually see what the trouble is. Can I talk to your mom again?”

Daughter: *gives phone to her mom*

Mom: “What is it?”

Me: “Did you by any chance buy your daughter a phone for Christmas?”

Mom: *quietly, barely louder than a whisper* “Yes!”

Me: “It looks like that phone has already been activated, and service is completely transferred over. We have a couple of options. First, I can re-activate her old phone, and you can give us a call or go online tomorrow and activate the new one. Second, we can leave things the way they are and she will unwrap her already working phone in the morning.”

Mom: *still quietly* “Let’s do that second one.”

(She starts talking loudly, so her daughter can hear.)

Mom: *loudly* “So, you found a network issue and you’re submitting a ticket, but since it’s the holiday the network team is on a skeleton crew and the problem won’t be fixed until morning?”

Daughter: *in the background* “No!”

Me: *to the mom* “Well-played!”

Thinking Outside The Box, Part 3

| Ottawa, ON, Canada | At The Checkout, Holidays, Spouses & Partners, Theme Of The Month, Top

(I work for a big box retail location. It has been a busy day and I have been alone for a lot of my shift. I have been helping an elderly couple look for a TV for their grandchild for Christmas.)

Wife: “I think this is the one that we want. Can we test it out to make sure it works?”

Me: “Sure, just give me a couple minutes to set it up…”

(I set every thing up and get everything going for them. This whole time, the husband hasn’t said a single thing.)

Me: “Every thing seems to be in working order, but just in case, you do have 90 days to return it.”

Wife: “That sounds great! By the way, do you have one that hasn’t been opened? We’re giving it as a gift.”

Me: “Umm…”

Husband: *to wife* “Are you a moron? You had him open it up to make sure it worked and now you want one that he didn’t open? We’re taking the open one and if she doesn’t like it, we’ll return it.”

(The wife had a shocked expression on her face but didn’t protest it. I, on the other hand, wanted to shake that man’s hand for being the smartest person I had dealt with all day.)

Related:
Thinking Outside The Box, Part 2

Extra Coating Of Generosity

| USA | Awesome Customers, Top

(It’s about 32°F out. I’m walking into the store before my shift; I’m not wearing a coat because I forgot it at home. I am stopped by a customer loading his groceries into his car.)

Customer: “You must be freezing!”

Me: “Oh, it’s not so bad.”

Customer: *shakes his head* “It’s too cold to not have a coat! You should hurry inside!”

Me: “I will; have a good day, sir!”

(Half an hour later, the same customer comes through my line with a brand new winter coat draped over one arm.)

Customer: *hands me the coat* “Everyone deserves to be warm in the winter.”

Me: *shocked* “Thank you, sir, but I can’t—”

Customer: “Don’t worry about it, just pay it forward.”

(He left before I could get another word in. Not personally needing the coat, I donated it to a local coat-drive, along with $200 my co-workers and I collected by sharing the story amongst ourselves and other customers.)