Category: Top

Tipping On Tiptoes

, | ME, USA | Awesome Customers, Money, Top

Regular: *pulls out two dollars and looks around* “You know, I’ve never seen a tip jar. Where is it?”

Me: “We aren’t supposed to have one. It would be taxed out of our paychecks.”

Regular: “But [coffee shop next door] has one! And what if you guys do a good job and I want to tip you?”

Me: “Then we still aren’t supposed to accept it.”

Regular: “Well, that sucks!” *drops the dollars on the counter* “Oh no! I accidentally dropped my money and now I’m leaving because I totally forgot it bye!” *runs out the door*

Eating With The Tongs Of Honesty

| Kent, England, UK | Awesome Customers, Top

(I work in a department store in the kitchenware and electrical department. The shop is famous for its open returns policy; i.e. a customer can pretty much return anything. As I’m in charge of returns, so this is usually a big headache.)

Customer: “Hi, I need this to bring these items in. It’s a bit of long story.”

Me: “Uh sure, is there a fault with them?”

Customer: “Oh no, it’s just that I ordered a pair of cooking tongs from your website, and my receipt just says one. I only get the amount for one debited from my account.”

Me: “Okay?”

Customer: “Well, I only wanted one, but I had six sent to me and I called your helpline and they said post it in, but I wanted to bring it in to make sure it gets here.”

Me: “Just so I’ve got this right: you only paid for one, receipted for one, you got six, and you’re bringing the other five back here?”

Customer: “Yup! Do you need to check my order or something?”

Me: “No! Sorry if I seem confused; this just never happens. I’ll take those and we’ll just add them. Thank you for your honesty, and here, have these tokens or some free coffee and cake from one of our cafe bars!”

Customer: “Oh, no! Don’t give me those for being honest; have nice day!”

(I told my line manager what happened. She said it wasn’t uncommon for the wrong amount of items to be sent, but we never usually get honest customers coming back!)

Arabian Plights

| Sydney, NSW, Australia | Bad Behavior, Bigotry, Top

(I have a rather unusual name that leads people into thinking I’m from overseas. Not helping matters is that I have a slight accent because my mother is from New Zealand.)

Me: “Hi, how are you today?”

Customer: “Fine, thanks.”

(She looks at me and reads my name tag.)

Customer: *slowly, while giving me the thumbs up* “I am very good, a-okay.”

Me: *confused* “Well, okay then.”

Customer: “Where are you from?”

Me: “I live in [nearby neighbourhood].”

Customer: “Where. Were. You. Born?”

Me: “I was born in Australia, ma’am. I’ve lived here my whole life.”

Customer: “Don’t lie to me! That is not an Australian name; that’s a foreigner name!”

Me: “It is a bit unusual, isn’t it? My parents found it in a baby book. Customers have told me it means ‘brunette’ in Arabic.”

Customer: “Ah hah! That’s where you’re from. That’s why you have that ridiculous voice! First you blow up our soldiers, and now you’re working in our stores!”

(She suddenly snatches a bag of biscuits from the counter and throws it at me. I’m too surprised to do anything, but thankfully my manager sees the whole thing and comes over.)

Manager: *to me* “Go take a nice, long break, and let me finish up here.”

Customer: “Yeah, get lost, girlie! This nice Australian man is going to help me.”

Manager: *smiles* “Ma’am, I was born in Iran and immigrated to Australia when I was three.”

(The customer proceeded to scream in anger and threw something at my manager. She was thrown out of the store!)