Category: Top

David Vs. On-The-Warpath

| Canada | Bad Behavior, Top

(I’m helping a very nice woman with her cellphone. Suddenly, a man built like a bodybuilder comes rushing into the store, his arms full of documents.)

Me: *to the man* “I’ll be with you in just a few minutes.”

(Instead of waiting, the man pushes the woman out of the way to get to me.)

Customer: “Hey, I need to use one of your computers. Can you log me in?” *gestures towards a setup of demo laptops*

Me: “Uh, for what, exactly?”

Customer: “I need to do some online banking quickly. Just f***ing unlock one of those computers already.”

Me: “Look, I can’t let you do that. Those machines get sold, and if somebody gets your bank info off of a machine I sell them, I’m liable. More so, your attitude isn’t very respectful, sir.”

Customer: “I don’t f***ing care if people steal my bank info! I just need to get this s*** done. Now, let me on!”

Me: “No. There’s a public library open further down the street, but I refuse to allow you onto our machines, not just for liability reasons, but for how you’re treating me.”

Customer: “Well, f*** you then!”

Me: “You can leave my store, or I can call the police on you. Your choice.”

(The man walks out of the store raging, and the woman I am helping before just looks at me shocked.)

Woman: “I am amazed you talked to him like that. He looked like he could have snapped you in half!”

Me: “At some point, you just get tired of some people. Let’s finish you up here.”

(Later that week, I got a commendation from Head Office, star service award. I was nominated by the woman I served that night.)

Phone-y Claim

| Norway | Liars & Scammers, Technology, Top

(A young couple known for having drug problems regularly hangs out at our store. One day, the girl is so high she trips over her own feet and falls outside our door. Her boyfriend makes a huge fuss and claim we have to pay for it because she ruined it at our property. We check with our main office and discover we have no legal duty to pay her. A few weeks pass before they show up at our store again.)

Me: “Welcome to [store], how can I help you?”

Girl: “Don’t you remember me? I fell outside of here. It’s your store’s fault because the ground was uneven. That’s dangerous.”

(The ground outside was fine, and had been when she fell, but I didn’t want to argue.)

Me: “Oh, yes, I remember that, I hope you feel better from that fall.”

Girl: “Well, my phone got broken.”

Me: “Oh, that’s too bad.”

Girl: “It’s your store’s fault it got broken. You should pay up so I can buy a new one.”

Me: “How is it broken?”

Girl: “The screen is broken and nothing works. I can’t read messages or take calls or anything. It’s just ruined.”

Me: “Well, here’s the address to the main office, you can mail them and make your claim.”

Girl: “No. I need the cash.”

Me: “I can’t give out cash for a broken phone I haven’t seen, for a price I don’t even know is legit.”

(The girl grumbles and cusses for a while, but agrees to write up a claim to send. Meanwhile, her phone starts to ring and she answers it, talking to her boyfriend.)

Me: “Was that the ruined phone?”

Girl: “Yes, look at that crack!”

(She shows me a small hairline crack at the side, but it’s otherwise functioning properly.)

Me: “You said it couldn’t even make phone calls.”

Girl: *turns a pale and walks out without a word*

(Thankfully, we never saw her again.)

She Crossed The Line

| New England, USA | At The Checkout, Awesome Customers, Bad Behavior, Top

(I am a customer at my regular hardware supply store, which most local contractors have accounts at. I’m standing in a large queue at the cash register with a few items for a job I’m working on. The customer in front of me seems annoyed and is asking many questions about a special light bulb for her house.)

Cashier: “I’m sorry, from what you’ve told me, I don’t think that particular bulb will work with your fixture. However, the row of bulbs above where you got it will work!”

Customer #1: *more annoyed* “So, I have to pick out another one? Can you at least show me?”

Cashier: “I’m sorry, I can’t leave the register right now. But [employee’s name] can help you.”

(She points to her coworker twenty feet away in the lighting section. The customer begins heading there, but first asks…)

Customer #1: “Will I have to stand in line again?”

(The cashier and I look at each other and shrug, so we both wait out of courtesy. However, the customer is gone for quite awhile although the aisle she went to is very close, so the cashier decides to help me first. However, halfway through my transaction, Customer #1 comes back and goes straight to the front of the line.)

Customer #1: “Excuse me! I believe I was first!”

Cashier: “Oh! ma’am. I’m sorry. You were gone for a while, and he only had a few items and I thought-”

Customer #1: “Whatever! Just ring me up!”

(The cashier nervously looks at me and I nod that it’s okay for her to go first. By now, there are at least six people standing in the queue behind me. The cashier begins to ring her up.)

Customer #1: “You know, that was really rude! You should all be more helpful here!”

Me: “Ma’am, she was only doing her job. This is a small business and they are very courteous and helpful here.”

Customer #1: *turns around to me* “I don’t care! They need to be more efficient and shouldn’t be so rude. I’m on my break. I don’t have time for this!”

Me: “Ma’am, I’m a contractor, I lose money for every minute I am away from the worksite. Your time is no more valuable than anyone else, and [cashier’s name] works very hard and is very good at her job.”

Customer #1: “Wuh-well… I was only saying that so they know that they are wasting a customer’s time!”

(A customer behind me interrupts her.)

Customer #2: “Hey, lady! We’re all contractors. You are wasting our time and money!”

(Everyone else in line verbally and visibly motions in agreement. The first customer finishes her transaction and quickly leaves, embarrassed. The cashier was so thankful she went and told the store manager who gave everyone in the queue a keychain flashlight for free. I love that store! Remember to support your local businesses!)

Related:
They Crossed A Line