Category: Time

Not Very Closed Minded: Christmas Special

| Winnipeg, MB, Canada | Holidays, Time

(I am working the Christmas Eve closing shift. For the holiday, we close at 6. There is a big sign on our front door informing customers of our holiday hours. At about 5:55, a customer walks in, with earphones in, apparently talking on the phone.)

Me: *on the PA* “Attention all [Store] customers. We will be closing in five minutes. Please bring all your final purchases up to the counter so we can ring them up. Thanks and have a great night.”

(Five minutes have passed, and the last rush of customers are in line at the counter. The woman with the earphones is nowhere to be seen.)

Me: *on the PA* “Attention all [Store] customers. We are now closed. Please bring all your purchases up to the counter. Thanks and have a great night.”

(Ten minutes later, after the rush has disappeared, my coworker and I do a quick walk of the store to make sure everyone’s out.)

Coworker: “I don’t see anyone!”

Me: “Nope, I think we’re— Oh, s***.”

(I spot the customer in our health products aisle, still using the phone.)

Coworker: “Okay, I’ll go tell her we’re closed.” *walks up to the customer* “Hi there, just wanted to let you know that we closed ten minutes ago.”

Customer: *with earphones still in* “Yeah, yeah.”

(Five minutes later, she is still there.)

Coworker: *on the PA* “Attention all [Store] customers. We are closed. Have a good night.”

(Just as we begin to lose our minds, with the customer still in the store 20 minutes after we closed, she takes out her earphones and looks over at us.)

Customer: “Excuse me, what time are you open until?’

Me: “We closed at six.”

Customer: *looks at the time on her phone, and realizes it’s 6:20* “Oh, my! I’m sorry!”

Coworker: *clearly tired* “It’s all right, ma’am, but try not to do it again.”

Customer: “You should have told me that you were closed!”

Related:
Not Very Closed Minded, Part 23
Not Very Closed Minded, Part 22
Not Very Closed Minded, Part 21

Complaining To Have Nothing To Complain About, Part 3

| USA | Bizarre, Time

Me: “Hello, [Tech Support].”

Caller: “FINALLY! Do you know how long I’ve been waiting for you to pick up the d*** phone?

Me: “Let me see… 36 seconds, sir.”

Caller: “Exactly! I can’t believe… Wait, what?”

Me: “You were on hold for exactly 36 seconds before I got to you.”

Caller: “…really? You can tell that?”

Me: “As soon as your call enters the queue it generates a note of the time you called in. Yours was logged at [time] which was just about 36… well, 46 seconds ago, now.”

Caller: “Well… it felt longer than that. D*** it now what am I supposed to do? This… this has never happened before!”

Me: “Did you have a tech related issue to report?”

Caller: “Uh, I think so… I can’t remember now! I… you’ve thrown my whole thought process off!”

(He hangs up. A little while later I pick up another call, and notice it’s the exact same number.)

Me: “Hello, [Tech Support].”

Caller: “Thank God! Do you know how long I’ve been on hold? Waiting for you to get off your damn a** and help me?”

Me: “Yes.”

Caller: “Huh?”

Me: “According to the time stamp you had a wait of 26 seconds this time before I got to you. That’s a pretty good improvement over your previous call.”

Caller: “For the love of God! Look, your stupid intro recording says I might experience higher than average wait times! What am I supposed to do if you then immediately answer the phone?”

Me: “Be glad you didn’t have to wait for very long and enjoy getting your issue resolved promptly?”

(He grumbled all the way through the troubleshooting process, complaining about how we shouldn’t be so quick to answer calls or be able to track the amount of time a customer has been on hold.)

Related:
Complaining To Have Nothing To Complain About, Part 2
Complaining To Have Nothing To Complain About

Can’t Be Saved From Daylight Saving

| USA | Time

(It is the day after Daylight Saving. I am sweeping the lobby when an older gentleman, probably in his fifties, walks up to me looking irritated.)

Me: “Can I help you, sir?”

Customer: “Yes! There is something wrong with theater nine!”

Me: “What seems to be the problem?”

Customer: “The wrong movie is playing! Some d*** animated movie is playing!”

Me: *confused as the movie in question IS supposed to be playing in that theater* “Yes, [Kids’ Movie] is scheduled to play in there right now.”

Customer: “But I wanted to see [Movie]! Not [Kids’ Movie]! The stupid girl at the counter told me the wrong theater!”

Me: “Well, sir, she is new, so that may have happened. I’m not sure which movies are playing where but if you’d like to follow me, I can point you to the correct theater.”

Customer: *mumbles about incompetent employees but follows me back to the ticket counter*

Me: “Oh, all right! It looks like that was the correct theater. [Movie] just does not play in there until 4:25.”

Customer: “Are you f****** stupid? My movie should have ALREADY started!”

Me: “Uh… It is only 3:30.” *I point to the clock on the wall, beneath the movie times* “There is still another hour before your movie starts.”

Customer: “IT IS 4:30 RIGHT NOW!”

(He rolls up his sleeve and shoves his watch in my face. It does say 4:30, but it is starting to dawn on me what happened here.)

Me: “Did you happen to change your watch back an hour for Daylight Saving Time last night, sir?”

Customer: “What?”

Me: “At midnight the clocks went back an hour. It’s 3:30 right now.”

Customer: *his face flushes red* “B… but… well, no one told me I had to do that!”

Me: “I’m very sorry, sir. You may sit in our lobby until your movie starts, or I can refund your ticket if you’d like.”

Customer: “I, uh… I will take a refund.”

Me: *I process the transaction and go to hand his money back to him* “Enjoy the rest of your—”

Customer: “Aren’t you going to give a free pass or a coupon, too?”

Me: “I don’t believe so. We typically only give out free passes if a movie breaks down.”

Customer: “But I drove all the way down here and I don’t even get to see my movie!”

Me: “So, you’d like a free pass because you drove down here too early due to you forgetting to change your clocks, even though I fully refunded the ticket?”

Customer: “That is right.”

Me: “I’m sorry, sir. I can not do that. Have a nice afternoon!”

Customer: *glares at me and takes his money, walking away and still grumbling about horrible service*

They’re Incoming

| TX, USA | Crazy Requests, Money, Time

(10:00 am:)

Caller: “Yes, I’d like to get a loan.”

(I explain qualifications.)

Me: “Would you like to apply by phone?”

Caller: “No, no, I’ll come in. I’m coming from [Nearby Town.] May I have directions?”

Me: “Okay, sir, but keep in mind, it takes about an hour to apply and get approved and about 20 minutes to do the loan. Are you sure you wouldn’t like to apply by phone? That way you will know before you drive the hour to get here?”

Caller: “No, I want to come in.”

Me: “Okay, we close for lunch from three to four so to come in to get the loan, you need to be here by 1:30 pm or after four pm.”

Caller: *hangs up without a word*

(2:45 pm.)

Caller: “I talked to you earlier! I’m stuck behind a train. Can you wait for me?”

Me: “Sir, as I said before, what we need to do is about an hour and 20 minutes of work. We close in 15 minutes for lunch. There is nothing I can do until after four pm. You don’t have time.”

Caller: “No, you said as long as I’m there by three!”

Me: “NO, I told you by 1:30 because we close the office at three for lunch.”

Caller: “I’ll be there in five minutes.” *hangs up*

(As I knew he would, he arrives just as I am locking the door.)

Customer: “I made it by three. You have to help me!”

Me: “Sir, you are going to have to wait until four pm. The office is now closed.”

Customer: “But I have to book this cruise!”

Me: “I will help you after four pm.”

(I leave for lunch. Four pm, I come back and he is still there, right outside the office.)

Customer: “NOW can you help me?”

Me: “Absolutely.”

Customer: “But I don’t have any income. Is that going to be a problem?”

Me: “Seriously?”

Can’t Do Anything To Sweeten This Up

, | AK, USA | Crazy Requests, Food & Drink, Time

(I work as the cake decorator in the bakery of a well known supermarket. This incident happens on a Tuesday — not one of our busy days — and I’m just working on making back-up cakes for the freezer. A lady comes up and says she has a question.)

Customer: “Can I order a cake and have it done today?”

Me: “It depends on the cake, but it shouldn’t be a problem.”

Customer: “Okay, well, I want this one.” *points to a two-tier detailed cake in the book*

Me: “Okay, not a problem. When would you like it by?”

Customer: “Noon.” *note, it’s currently 11:30 in the morning*

Me: “I’m sorry, I can’t have it done that soon, but I can do it by 12:30 at the earliest.”

Customer: “Really? Why can’t you have it done by noon? I NEED it by noon!”

Me: “I’m really sorry, ma’am. It takes a little time for a cake like that but I’d you’d like I can have it done by—”

Customer: “Jesus Christ! What good are you? Fine! I’ll just get a different one.”

(She proceeded to order a smaller much simpler cake, that could have been done in the half hour she gave me, to be picked up by four…)

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